https://community.plus.net/t5/Plusnet-Feedback/problem-solved/m-p/1128145#M51775 I had a recent problem - ancient router had gone down - and Simon <SPAN style="color:red;">[removed]</SPAN> on phone patiently took me through all checks before arranging new router - which arrived quick and worked 1st time - up and running and very grateful for great service.<BR />Having said all that - I found the process of leaving this acknowledgement could have been made a lot easier and less time consuming!<BR />But big thanks anyway.<BR />Chalkstream<BR /><SPAN style="font-size:8pt"><SPAN style="color:red;">[Moderator's note by Jim (Oldjim): Full CSA name removed as per the <A href="http://community.plus.net/forum/index.php/topic,218.0.html#post_contact" target="_blank"><B>forum rules</B></A>.]</SPAN></SPAN> Thu, 19 Jun 2014 14:30:13 GMT chalkstream 2014-06-19T14:30:13Z https://community.plus.net/t5/Plusnet-Feedback/problem-solved/m-p/1128145#M51775 I had a recent problem - ancient router had gone down - and Simon <SPAN style="color:red;">[removed]</SPAN> on phone patiently took me through all checks before arranging new router - which arrived quick and worked 1st time - up and running and very grateful for great service.<BR />Having said all that - I found the process of leaving this acknowledgement could have been made a lot easier and less time consuming!<BR />But big thanks anyway.<BR />Chalkstream<BR /><SPAN style="font-size:8pt"><SPAN style="color:red;">[Moderator's note by Jim (Oldjim): Full CSA name removed as per the <A href="http://community.plus.net/forum/index.php/topic,218.0.html#post_contact" target="_blank"><B>forum rules</B></A>.]</SPAN></SPAN> Thu, 19 Jun 2014 14:30:13 GMT https://community.plus.net/t5/Plusnet-Feedback/problem-solved/m-p/1128145#M51775 chalkstream 2014-06-19T14:30:13Z https://community.plus.net/t5/Plusnet-Feedback/problem-solved/m-p/1128146#M51776 Hi chalkstream,<BR />Welcome to the Forums!<BR />Thank you for taking the time to post this feedback. I'll ensure this is passed on to Simon and I'm sure he'll be very happy to receive it. <BR />Glad to hear you're back up and running now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 19 Jun 2014 14:36:20 GMT https://community.plus.net/t5/Plusnet-Feedback/problem-solved/m-p/1128146#M51776 LinnPlusnet 2014-06-19T14:36:20Z