topic Re: Errors / questions about account summary in Members Portal in Plusnet Feedback

Errors / questions about account summary in Members Portal

picbits — Wed, 23 Jul 2014 12:38:34 GMT

This is something I noticed quite a while ago :

07/01/2013 	N/A 	Talk Anytime 	£0(monthly) 	Active

I'm being charged the £4.50 a month for my Talk Anytime but this charge only appears on the bills. I can't see anywhere else in the portal that it is mentioned. Should I not be paying £0 monthly for this service ?
Also:

14/01/2013 	HW25381xxx 	Technicolor TG582n Fibre Router 	£40.00 	Delivery

Should this not have gone down to zero / delivered or something by now ? I'm well out of contract !

Re: Errors / questions about account summary in Members Portal

adamwalker — Wed, 23 Jul 2014 13:06:50 GMT

Sorry about any confusion DomS,
I'm querying this now so I'll come back to let you know the outcome ASAP.
Adam

Re: Errors / questions about account summary in Members Portal

picbits — Wed, 23 Jul 2014 13:13:12 GMT

Ta
Nothing urgent but if I'm seeing it, chances are that other customers will have a similar issue.
Bills are all correct (and always have been) - just the portal information that is potentially an issue.

Re: Errors / questions about account summary in Members Portal

adamwalker — Wed, 23 Jul 2014 13:19:16 GMT

No probs, I have a problem to raise shortly, will pop back here with the ID.
EDIT: 82169