topic Re: sick to death in Plusnet Feedback

sick to death

lisatoye — Fri, 13 Jun 2014 23:13:21 GMT

plusnet has become as big of a headache as bt.. dropping connections all the time is becoming a pain and when you ring to try and get it resolved they palm you off with lame excuses, if it isnt sorted out very soon i will be changing providers and pay the last of what i owe them the same way they provided the service to me.. '''in drips and drabs'' ...

Re: sick to death

Oldjim — Sat, 14 Jun 2014 08:51:26 GMT

You seem to be changing your mind without giving any reasons or indeed what the problem is

Quote from: lisatoye
brilliant, now my broadband has a great connection, why would plusnet stick us with crappy routers, they obviously need to upgrade their routers, i was almost canceling my account with plusnet over this problem with the connection to their router, it was doing my head in...

So is your problem with your connection or with the router and is it the same with the HH3 or different
If it is with your connection have you raised a fault with Plusnet

Re: sick to death

adamwalker — Mon, 16 Jun 2014 12:49:59 GMT

Hi lisatoye,
I've just taken a look over your account and I genuinely can't see any issues. You're connected and at the speed profile we'd expect to see for you.
I can see there was a phone fault around a month ago which appears to have been resolved.
Please let me know if there's any specific issues we can help you with.