https://community.plus.net/t5/Plusnet-Feedback/Consistently-misinformed-about-line-re-activation-after-house/m-p/1124290#M51519 Hi<BR />I moved house a few weeks ago and have arranged for my line to be moved across to the new property. Spoke to a guy about 2 weeks ago who was pretty helpful and said that my activation date was 12/06 (today). He said that the phone line and the internet would be activated on that day, but the internet might come on an hour or 2 after the phone.<BR />I called up again today to confirm this was the case and the lady on the other end,after putting me on hold for about 5 minutes, said that yes the phone and internet were due to be activated today but it might not happen until 6pm.<BR />It got to 7pm and I had not received a text or email confirming that services were live, so I just called to make sure that it was actually happening. I am now informed that the phone line is due to be activated today (which coincidentally I could not care less about as I do not own a land line telephone) but I will not have internet access for another week?<img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /><BR />Obviously this isn't the end of the world but it would be nice to not have been lied to. I also booked a few days off work and organised a small LAN party at my house. Obviously that's not happening now.<BR />Can somebody please confirm where I'm at in the activation process please since customer service reps give me a different answer every time I call. Thank you.<BR /> Thu, 12 Jun 2014 18:35:12 GMT lumbino 2014-06-12T18:35:12Z https://community.plus.net/t5/Plusnet-Feedback/Consistently-misinformed-about-line-re-activation-after-house/m-p/1124290#M51519 Hi<BR />I moved house a few weeks ago and have arranged for my line to be moved across to the new property. Spoke to a guy about 2 weeks ago who was pretty helpful and said that my activation date was 12/06 (today). He said that the phone line and the internet would be activated on that day, but the internet might come on an hour or 2 after the phone.<BR />I called up again today to confirm this was the case and the lady on the other end,after putting me on hold for about 5 minutes, said that yes the phone and internet were due to be activated today but it might not happen until 6pm.<BR />It got to 7pm and I had not received a text or email confirming that services were live, so I just called to make sure that it was actually happening. I am now informed that the phone line is due to be activated today (which coincidentally I could not care less about as I do not own a land line telephone) but I will not have internet access for another week?<img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /><BR />Obviously this isn't the end of the world but it would be nice to not have been lied to. I also booked a few days off work and organised a small LAN party at my house. Obviously that's not happening now.<BR />Can somebody please confirm where I'm at in the activation process please since customer service reps give me a different answer every time I call. Thank you.<BR /> Thu, 12 Jun 2014 18:35:12 GMT https://community.plus.net/t5/Plusnet-Feedback/Consistently-misinformed-about-line-re-activation-after-house/m-p/1124290#M51519 lumbino 2014-06-12T18:35:12Z https://community.plus.net/t5/Plusnet-Feedback/Consistently-misinformed-about-line-re-activation-after-house/m-p/1124291#M51520 Hi there, <BR />I'm really sorry for any confusion surrounding this. <BR />I can see that ticket 86563685 has been updated regarding a go-live date for your broadband. <BR /> Mon, 16 Jun 2014 11:29:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Consistently-misinformed-about-line-re-activation-after-house/m-p/1124291#M51520 adamwalker 2014-06-16T11:29:13Z