topic Re: Plusnet Price Change History/Mystery in Plusnet Feedback

Plusnet Price Change History/Mystery

ReedRichards — Thu, 12 Jun 2014 06:35:20 GMT

When I joined Plusnet I opted for their 'Value Broadband' package and with one exception have managed to keep within the 10GB per month limit. However they have been edging up the price of this package so it now costs me £14.49 per month before my referral dicount (my exchange is still waiting to be reclassified away from Market 1). I was a flabbergasted to discover that I could now pay £12.49 per month for Unlimited (contracted without phone) on a 12 month contract. I keep an eye on price changes but obviously not closely enough and I'm wondering when Unlimited became cheaper than Value?

Re: Plusnet Price Change History

x47c — Thu, 12 Jun 2014 06:40:03 GMT

That the market 3 unlimited price you are quoting
You won't get that in the mk1 area
I think the mk1 unlimited price is something like £19.99

Re: Plusnet Price Change History

ReedRichards — Thu, 12 Jun 2014 08:16:10 GMT

It's the price the system is telling me when I go to the Member Centre and click on Product Change. Should I switch quick before it wakes up and realises the mistake? Or is it normal to be quoted the wrong price if you're on a Market 1 exchange?

Re: Plusnet Price Change History

Oldjim — Thu, 12 Jun 2014 08:17:56 GMT

Under the new classification - as proposed - has your exchange moved to Market B
You can check here http://usertools.plus.net/exchanges/

Re: Plusnet Price Change History/Mystery

ReedRichards — Thu, 12 Jun 2014 08:19:09 GMT

Yes (I last checked the Ofcom list in 2013). Plusnet say Mkt2014: B

Re: Plusnet Price Change History/Mystery

ReedRichards — Thu, 12 Jun 2014 11:23:40 GMT

Could it be that because:

My billing month ends on 8th July

The new classifications are scheduled to take effect on 1st July

If this happens as scheduled I will be on a Market B exchange

the Plusnet system is programmed to take account of all this and is offering me the Market B price?

Re: Plusnet Price Change History/Mystery

Chris — Thu, 12 Jun 2014 11:27:12 GMT

At the moment our pricing is still going to show markets 1, 2 and 3 as opposed to A/B. We've taken into account the changes as part of this, so any that are due to be lower cost will still be lower cost but will show as 2/3.