topic Re: You still haven't got your automatic profile adjust working properly in Plusnet Feedback

You still haven't got your automatic profile adjust working properly

Oldjim — Mon, 21 Jul 2014 13:39:56 GMT

Just over 2 days ago I had a blip power cut and the sync speed increased from 3648kbps to 3958kbps I just checked the Plusnet profile and it was correct at 3.4Mb/s (a bit of a pity that the BT one is 3490kbps) but checking the router status there had not been a drop in PPP connection
Speed tests showed that the speed was about 3.1Mb/s
A manual PPP drop and the speed was now 3342kbps
Why hasn't the automatic system done what it should have done and initiated a PPP drop

Re: You still haven't got your automatic profile adjust working properly

chrispurvey — Mon, 21 Jul 2014 13:45:59 GMT

Hi Oldjim.
There was a delay with the line reports coming through over the weekend due to BT system maitenamce, your profile updated at 11.33am today. It should have initaied a PPP drop, I'm currently looking into this and the more examples the better(or worse ).

Re: You still haven't got your automatic profile adjust working properly

ejs — Mon, 21 Jul 2014 17:39:19 GMT

I saw the same PPP disconnect hadn't happened last week, and did it manually on Friday morning. Although I should be just about to find out if it's any more reliable going down than it is going up.