topic No Reply to Ticket in Plusnet Feedback

No Reply to Ticket

paulsomerset — Mon, 09 Jun 2014 11:14:39 GMT

I haven't had a reply to my original ticket on Thursday 5th June 2014 2:37pm
Ticket id: 86659065
My Download Speed is only 0.42 Mbps, almost unusable.

Re: No Reply to Ticket

Oldjim — Mon, 09 Jun 2014 11:18:15 GMT

Note for staff - this has also been posted here http://forums.thinkbroadband.com/freenetname/f/4334286-ticket.html and here http://forums.thinkbroadband.com/plusnet/f/4334407-no-reply-to-ticket.html

Re: No Reply to Ticket

Pettitto — Mon, 09 Jun 2014 11:25:58 GMT

Hi paulsomerset,
I'm sorry to hear that you're having problems with your connection. I've taken a look at your account, as well as the three tickets you have regarding the issue. Your line appears to be dropping out on a regular occurrence:
<img src="http://community.plus.net/visualradius/generated/image14023130476248.png"/>
Do you switch your router off overnight? If so, that's probably the reason that your slow speeds. You can see why this happens here: http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/
Your line is banded to: WBC 288K - 576K Medium delay (INP 8 ) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream. If you could leave your router switched on, I'll remove the banding and if this is what is causing the issue, leaving the router on will resolve it.
@Oldjim - Thanks, replied to them.