topic Re: What's going on with support? What's an acceptable wait these days... in Plusnet Feedback

What's going on with support? What's an acceptable wait these days...

blahblah — Tue, 15 Jul 2014 20:32:32 GMT

Me: 11:31pm, Thursday 12 Jun 2014
"... please reset my CGI web space password...Hopefully any files I had are still there."

PN: 4:25pm, Tuesday 17 Jun 2014
"...passing this to our Hosting team..."

Me: 10:48pm, Sunday 22 Jun 2014
"10 days so far"

PN: 2:04pm, Friday 27 Jun 2014
advice given on DNS set-up (why do USERS have to do this?)

Me: 12:43pm, Monday 30 Jun 2014
"...old cgi web space, where are they?
...server cannot be found at that or the XXXX address"

PN: 1:35pm, Saturday 5 Jul 2014
This Question is now on hold until Monday 7th July at 7:00am.

PN: 7:07am, Monday 7 Jul 2014
Automated Script - now off hold

Me: 8:34am, Monday 7 Jul 2014
PN: 5:37pm, Thursday 10 Jul 2014
This Question is now on hold until Sunday 13th July at 7:00am.

PN: 7:05am, Sunday 13 Jul 2014
Automated Script - now off hold

PN: 1:47pm, Monday 14 Jul 2014
This Question is now on hold until Monday 21st July at 7:00am.
Still no resolution, no access, no idea if there one/two webspaces or if any files I had on CGI webspace still exist.
And then today I get an email saying you are increases prices, ho hum

Re: What's going on with support? What's an acceptable wait these days...

tonycollinet — Tue, 15 Jul 2014 20:53:54 GMT

Holy Hell
That is appalling.

Re: What's going on with support? What's an acceptable wait these days...

adamwalker — Wed, 16 Jul 2014 08:13:03 GMT

Hi blahblah,
Sorry about the delays with this. The latest update on the same ticket which you didn't include shows this should be sorted now.
Are you able to confirm please? If not I'll make sure we're straight on top of this for you.

Re: What's going on with support? What's an acceptable wait these days...

bobpullen — Wed, 16 Jul 2014 14:25:42 GMT

I think there's been some confusion here. There's also a few things still wrong with the OP's account from what I can tell. Give me a few minutes and I'll chuck all of the detail onto the support ticket...
Edit: Done. Let me know if you need anything clarifying.