topic Re: Line Transfers in Plusnet Feedback

Line Transfers

louialive — Tue, 15 Jul 2014 17:37:12 GMT

It was my understanding that once a transfer of service of telephone line from previous supplier to Plus Net kicked in previous supplier would just bill for the time between last bill and switch over date.
Is this the case as I have had a monthly bill from previous supplier today even though I was out of contract with them when I switched?

Re: Line Transfers

ReedRichards — Tue, 15 Jul 2014 18:02:47 GMT

Quote from: louialive
previous supplier ... would just bill for the time between last bill and switch over date.

That's what happened to me a few weeks ago. My previous supplier was BT and the switch-over applied only to my telephone service. Since BT charges line rental in advance I got a refund on my final bill.

Re: Line Transfers

chrispurvey — Wed, 16 Jul 2014 11:15:51 GMT

Hi louialive,
It would be worth speaking with your previous provider to clarify this, we will only bill you from the day you're active.