topic Internet slow - unuseable in Plusnet Feedback

Internet slow - unuseable

NeilGavinPlusNe — Wed, 04 Jun 2014 18:57:42 GMT

Internet slow - unuseable - waiting time on the phone unacceptable - 30 mins - registered the fault this morning - no communication - no txt - nothing

Re: Internet slow - unuseable

confident — Wed, 04 Jun 2014 19:31:16 GMT

Join the club on getting no response and good luck. I've spent quite a while today looking at other ISPs.

Re: Internet slow - unuseable

Chris — Thu, 05 Jun 2014 07:38:09 GMT

@NeilGavinPlusnet
It looks like our automated testing has identified a phone line fault. Is there any noise on the phone line at all? Try dialling 17070 and run the quiet line test.

Re: Internet slow - unuseable

Chris — Thu, 05 Jun 2014 07:40:22 GMT

Quote from: confident
Join the club on getting no response and good luck. I've spent quite a while today looking at other ISPs.

I understand that someone from our faults team rang and spoke to you earlier in the evening?

Re: Internet slow - unuseable

confident — Fri, 06 Jun 2014 09:19:39 GMT

Yes they did, thank you Chris, however I find it a great pity that I had to come on to the forum and put up my own rant before PN responded. My fault ticket has been open since the 12th May, with apparently no-one following it up or checking it. I call that appalling customer service from PN.

Re: Internet slow - unuseable

LinnPlusnet — Fri, 06 Jun 2014 09:35:47 GMT

Hi confident,
I can appreciate that the fault has been ongoing for a long time and that the communication from our side hasn't been ideal. As I stated in my previous post to yourself, I arranged for a member of our Faults team to personally pick this up so that you are contacted with updates and you are kept in the loop. I can only apologise for the way this was dealt with previously, however, I hope that moving forward this is dealt with more efficiently.

Re: Internet slow - unuseable

confident — Fri, 06 Jun 2014 16:06:23 GMT

Thank you Linn,
It has been picked up now, by a fault's team member so yes, hopefully we can all move forward.
However, the BT engineer booked for a 1-6pm slot today is a no show - so far. So, I ain't holding my breath.