topic DNS Issues in Plusnet Feedback

DNS Issues

o2refugee — Wed, 04 Jun 2014 06:36:03 GMT

Since I finally managed to get my fibre installed properly after a couple of months of hassle the fibre connection seems pretty solid at over 50Mb/s. However I have been plagued by intermittent DNS problems. I have noticed Plusnet admit to the occasional national problem, but the issue never seems to be properly fixed. Sometimes I can clear the problem by overriding the setting on the Plusnet supplied router by using external DNS server on the local PC, but this seems to be an ongoing issue with Plusnet. I am seriously considering moving ISP when my renewal comes up in a few months time since this issue just seems to be brushed under the carpet when individula users complain. I am paying for a premium unlimited service, but my service is severely limted by Plusnet's DNS service.
I have been through all the usual diagnostics as suggested here for other similar issues and the problem is clearly Plusnet's DNS or a related network routing fault. All users on my network are similarly affected.

Re: DNS Issues

godsell4 — Wed, 04 Jun 2014 07:08:35 GMT

I had a DNS issue start at about 06:00 this morning, on a 20CN/ADSL connection. Restarting PPP or the Router did not help. Changed to Google DNS, problems went away.

Re: DNS Issues

Acassim — Wed, 04 Jun 2014 08:14:45 GMT

Morning all,
We did carry out some work this morning at around 6am in order to fully fix the issues we posted here a week or so back.
Apologies for the lack of service status on this latest change but moving forward the issues we've seen over the last week or two should now be fully resolved. If you have any further issues then it may be best to get in touch with our support team by raising a support ticket here or calling them direct on 0800 432 0200 as this could be something unrelated.
Again, we're sorry about the downtime.

Re: DNS Issues

o2refugee — Sat, 14 Jun 2014 20:07:24 GMT

Having DNS issues again this pm. It still seems to be this peak time DNS problem which was supposedly fixed.

Re: DNS Issues

jamesanstee — Sat, 14 Jun 2014 22:53:04 GMT

Im glad im not the only one thats noticed the DNS is having issues again had to resort to open DNS.

Re: DNS Issues

Acassim — Mon, 16 Jun 2014 08:26:02 GMT

Morning All,
Are you still seeing issues?
~~Having checked the activity over the weekend, there doesn't seem to have been anything raised internally regarding DNS issues~~
Looks like we did indeed see a bit of a spike on DNS over the weekend and we're taking a look into it now. Apologies for any issues you may have seen over the course of the weekend.

Re: DNS Issues

Kelly — Mon, 16 Jun 2014 09:28:57 GMT

Actually, DNS looks fine on a deeper look.
What were you guys seeing?