topic Re: expensive and frustrating start in Plusnet Feedback

expensive and frustrating start

francesmcg — Thu, 29 May 2014 08:19:47 GMT

I'm new here, really disappointed with Plusnet. I ordered the service a month ago to go live by 16 May at latest, was then informed it would be on by 27th, still no service. No reply to emails I've sent to Plusnet customer care and a 30 minte wait by phone..i only have mobile, cannot afford this. Beginning to wish i'd gone to another provider!

Re: expensive and frustrating start

jelv — Thu, 29 May 2014 10:08:10 GMT

Any emails you sent will have gone in to a black hole as there are NO mailboxes monitored.
All communication with Plusnet must be by phone or raising a question/ticket at http://contactus.plus.net

Re: expensive and frustrating start

chrispurvey — Thu, 29 May 2014 10:13:54 GMT

Hi francesmcg,
Really sorry for the delay with getting you activated. I've replied to your ticket 86276602.
Please let me know if I can help further with this.