topic Re: Quick response...many thanks in Plusnet Feedback

Quick response...many thanks

tijara33 — Wed, 28 May 2014 16:33:30 GMT

My connection failed about 14.30 this afternoon. I tried all the obvious things before contacting PN. I was very pleased with how quickly my call was answered & how well the problem was handled. The fault was handed on to your faults team.
Subsequently I checked with my neighbour who is a BT customer. He had also lost his connection & the BT recorded message informed him of an exchange fault. Everything is now back to normal but thanks again for your prompt response.

Re: Quick response...many thanks

chrispurvey — Thu, 29 May 2014 08:47:06 GMT

Glad to hear you had a quick resolution, thank you for posting this too.

Re: Quick response...many thanks

tijara33 — Thu, 29 May 2014 19:35:53 GMT

Hi Chris. Subsequently overnight it looks as though the DLM kicked in & my speed has dropped by 25%. I've added a note to the fault ticket so hopefully your faults team will pick it up in due course.

Re: Quick response...many thanks

Pettitto — Fri, 30 May 2014 08:05:49 GMT

What speeds are you getting at the moment?

Re: Quick response...many thanks

tijara33 — Fri, 30 May 2014 12:16:03 GMT

Hi Chris, It's dropped from 47 to 37 Megs.

Re: Quick response...many thanks

tijara33 — Fri, 30 May 2014 14:15:30 GMT

Thanks for the update via PM Chris. I look forward to things returning to normal on Monday.

Re: Quick response...many thanks

tijara33 — Mon, 02 Jun 2014 08:18:33 GMT

Glad to report that everything is indeed back to normal. Profile reset at PN followed by a quick internal reboot of my Asus RT-N 56U & things are back to normal. Many thanks Plusnet & in particular CP.

Re: Quick response...many thanks

Acassim — Mon, 02 Jun 2014 08:32:12 GMT

Hi tijara33,
Great to hear it's all back to normal again now, please let us know if you need anything more and I'll pass on your feedback to CP!

Re: Quick response...many thanks

tijara33 — Mon, 02 Jun 2014 09:51:06 GMT

Adam, many thanks. Could you also please close the outstanding fault, I don't seem to be able to do it at my end? Thanks. Nick

Re: Quick response...many thanks

Acassim — Mon, 02 Jun 2014 10:11:21 GMT

Sure thing!
I'll take a look at this for you now.