topic Re: Why can't Engineers bring routers? in Plusnet Feedback

Why can't Engineers bring routers?

ClaptonAndy — Tue, 08 Jul 2014 16:48:35 GMT

My router wasn't ordered, so if the engineer turns up (they have 13 minutes) they will not be able to get me online.
Wouldn't it be cheaper & easier for all if they brought routers with them?

Re: Why can't Engineers bring routers?

jelv — Tue, 08 Jul 2014 16:59:39 GMT

Assuming this is FTTC, you can get online without the router with one PC using a direct PPPoE connection.
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/

Re: Why can't Engineers bring routers?

Townman — Tue, 08 Jul 2014 17:00:33 GMT

Hi ClaptonAndy,
Welcome to the forums and Plusnet. I'll let plusnet's staff (Digital Care Team aka DCT) deal with why you did not get the router on time.
As for the idea of BTOR's engineer delivering PlusNet's router, the answer is responsibility and logistics.
1. BTOR provides the connection service for all ISPs; your suggestion would require them to carry a range of routers suitable for each ISP.
2. The scope of BTOR's role in an FTTC install is limited to confirming the the modem (which they deliver) synchs with the cabinet, not ensuring that there is end to end connectivity from the router to the relevant ISP
3. Your router is unique to you by reference to its serial number. That serial number is tied to your account within PNs automatic configuration management systems
Expecting BTOR to be capable of delivering the logistics to manage this is simply not viable - they have enough on their plate managing to turn up at all consistently!
HTH?

Re: Why can't Engineers bring routers?

jelv — Tue, 08 Jul 2014 17:08:41 GMT

I've seen the odd occasion when it's been a contractor and they haven't turned up with the modem. Expecting them to have the correct router as well...

Re: Why can't Engineers bring routers?

Pettitto — Tue, 08 Jul 2014 22:16:11 GMT

Hi ClaptonAndy,
I can completely see your point and understand why you've asked this question. Unfortunately, as Townman has mentioned, BT Openreach would need to ensure that they have routers from all the different ISP's which isn't something they would do. We like to have the control of knowing that it's either bee sent out of hasn't been sent out.
In this case, there's a very strong possibility that you'll receive your router tomorrow morning, fingers crossed. I'll investigate and find out why it wasn't sent on time, this isn't the first thread I've dealt with regarding the same as of recently - I'm really sorry about that.