topic Re: Excellent service - Customer Options Team in Plusnet Feedback

Excellent service - Customer Options Team

Townman — Tue, 27 May 2014 11:11:09 GMT

Just called COT to discuss options on changing my packages. Warm friendly helpful service received from "Sue" who found an offer which exceeded my expectations.
Please may my thanks be passed on to her, not so much for the deal but the very pleasant way she handled the call.
Kevin
@mods, I know we are not supposed to name agents; I understand the reasoning if there were issues with the service received, but how else can they be identified for recognition of good service?

Re: Excellent service - Customer Options Team

Oldjim — Tue, 27 May 2014 11:13:09 GMT

First names are usually OK
Actually as all calls are recorded and any actions logged the relevant person can usually be identified

Re: Excellent service - Customer Options Team

NorthPole — Wed, 28 May 2014 18:25:25 GMT

Do you have a specific phone number for the Customer Options team?

Re: Excellent service - Customer Options Team

dvorak — Wed, 28 May 2014 18:30:26 GMT

Numbers are:

Quote
They're available on 0845 140 6002 or 0330 123 9197.

Re: Excellent service - Customer Options Team

NorthPole — Thu, 29 May 2014 12:23:38 GMT

Thanks very much, dvorak; as my initial one-year contract expires in a month or two, I will give them a call to see what they might be able to offer for another one-year renewal. It seems to me there would be some merit anyway in Plusnet automatically offering customers on expiring contracts the option of carrying on with monthly renewal at the full rate, or a decent discount for a full year's commitment. Saves the worry for those of us who don't really like haggling!

Re: Excellent service - Customer Options Team

Acassim — Thu, 29 May 2014 14:46:53 GMT

Quote from: Townman
Just called COT to discuss options on changing my packages. Warm friendly helpful service received from "Sue" who found an offer which exceeded my expectations.
Please may my thanks be passed on to her, not so much for the deal but the very pleasant way she handled the call.

Thanks for the feedback Kevin,
I know the agent so I'll pass this over to her and her Team Leader for recognition!

Re: Excellent service - Customer Options Team

NorthPole — Fri, 20 Jun 2014 08:02:38 GMT

Quote from: NorthPole
Thanks very much, dvorak; as my initial one-year contract expires in a month or two, I will give them a call to see what they might be able to offer for another one-year renewal. It seems to me there would be some merit anyway in Plusnet automatically offering customers on expiring contracts the option of carrying on with monthly renewal at the full rate, or a decent discount for a full year's commitment. Saves the worry for those of us who don't really like haggling!

I rang Customer Options yesterday; and a very pleasant lady offered me a deal on a one-year renewal contract which I couldn't refuse! Very pleased - well done Plusnet and thanks to the team member concerned for being so polite and helpful - all too rare these days.

Re: Excellent service - Customer Options Team

LinnPlusnet — Fri, 20 Jun 2014 08:14:03 GMT

Glad to hear this, NorthPole! I'll find out who the agent was and pass on the thanks from you

Re: Excellent service - Customer Options Team

JohnJ-B — Fri, 20 Jun 2014 08:33:27 GMT

Quote from: Oldjim
First names are usually OK
Actually as all calls are recorded and any actions logged the relevant person can usually be identified

Excuse my confusion but, unless the Forum Username matches the Broadband Username (& assuming the Poster has not given a precise time/date of the call), I'm not clear how that would be achieved?

Re: Excellent service - Customer Options Team

jelv — Fri, 20 Jun 2014 08:40:16 GMT

When you register on here a link is established to your Plusnet account - it can only be seen by Plusnet staff.