topic Re: Wrong number provided in Plusnet Feedback

Wrong number provided

Waiting6weeks — Mon, 26 May 2014 12:33:25 GMT

I've been waiting six weeks to get connected and now discover that the home phone number given belongs to someone else and I still have no landline or internet. Not impressed!

Re: Wrong number provided

Townman — Mon, 26 May 2014 13:03:04 GMT

Hi,
Welcome to PN and the forums. PlusNET staff - Digital Care Team DCT - are only present in the forums during office hours. Consequently you might not see a response from them until at least Tuesday.

Re: Wrong number provided

chrispurvey — Tue, 27 May 2014 08:07:06 GMT

Hi there,
Sorry to see you're not connected yet, it seems there's been an issue with a crossed line. I can see that we've got an engineer booked in for next week to resolve this.
We'll also make sure you're refunded for this downtime.
Please let me know if you've any questions or issues prior to your visit.