topic Re: You are joking - right in Plusnet Feedback

You are joking - right

Andym4 — Wed, 21 May 2014 17:23:48 GMT

72 hours before a fibre fault is even escalated to BT. 7 working days repair time target (currently not met). Yes I really feel that you are doing me proud.

Re: You are joking - right

HairyMcbiker — Wed, 21 May 2014 17:28:18 GMT

I've never had to wait that long for a fault to be reported, last one was "fixed" in less than that.

Re: You are joking - right

NedLudd — Wed, 21 May 2014 19:42:54 GMT

I hope the Digital Care Team spot this and expedite on your behalf!
This the best place to raise faults - the ticket scheme is too slow to acknowledge and deal!

Re: You are joking - right

dvorak — Wed, 21 May 2014 19:45:46 GMT

it's up to 72 hours for PN to perform their initial checks and pass the fault on..

Re: You are joking - right

NedLudd — Wed, 21 May 2014 21:07:31 GMT

But, if it takes the ticket system 3 days to see the ticket and then 72 hours to test that just isn't good enough!

Re: You are joking - right

Andym4 — Wed, 21 May 2014 21:22:08 GMT

It the 72 hours thats getting to me. Last time I had a line fault they tested while I was on the phone and logged a bt call there and then. BT were on the case and reconnected in less than 8 hours.

Re: You are joking - right

LinnPlusnet — Thu, 22 May 2014 08:16:16 GMT

Andym4,
~~I've asked for this thread to be merged with this thread as they're both to do with the same thing - http://community.plus.net/forum/index.php/topic,127454.0.html~~
EDIT: I'll post further updates regarding your fault on this thread instead of on - http://community.plus.net/forum/index.php/topic,127454.0.html

Re: You are joking - right

Andym4 — Thu, 22 May 2014 09:11:07 GMT

Hj Linn
yes the modem is plugged into the master socket & switched on

Re: You are joking - right

LinnPlusnet — Thu, 22 May 2014 09:34:10 GMT

Andym4,
Thanks for getting back to me. We'll need to arrange for an engineer to visit - can you confirm your availability over the next few days so that I can get this booked in for you?

Re: You are joking - right

LinnPlusnet — Thu, 22 May 2014 13:30:25 GMT

Thanks for getting back to me on the ticket.
The engineer is confirmed for 23/05/2014 between 8AM and 1PM. Hope this is resolved for you tomorrow.

Re: You are joking - right

Andym4 — Fri, 23 May 2014 22:39:31 GMT

BT engineer duly arrived at 08:00 - connected new modem - all resolved by 08:10.
Thanks Linn for getting the ball rolling yesterday.

Re: You are joking - right

HairyMcbiker — Sat, 24 May 2014 09:02:35 GMT

You might want to change the title of the thread - if you can.

Re: You are joking - right

Oldjim — Sat, 24 May 2014 09:12:11 GMT

You can't but I can - just drop me a PM or post on here the new title if you want it changed

Re: You are joking - right

Luzern — Sat, 24 May 2014 09:59:36 GMT

@Jim
I've wondered frequently, whether adding a "Solved" button would be a good addition to the forum.

Re: You are joking - right

Oldjim — Sat, 24 May 2014 10:01:20 GMT

Way beyond my pay grade I fear
However - having seen how it works on the Scan Forums I would be very wary of it

Re: You are joking - right

Townman — Sat, 24 May 2014 19:31:30 GMT

You get paid Jim? Not!