Many thanks.

cyrilclark1 — Thu, 15 May 2014 10:48:20 GMT

I phoned Customer Service Support late last night (15/05/14). It was well worth the half-hour wait to get through and I would like to thank the agent for his assistance.
I shall not go into personal details but I was trying to assist a neighbour who as a new Plusnet subscriber was having difficulty with her new internet connection and getting a bit panicky as a result.
I had recommended Plusnet to her so I felt some responsibility to get her up and running.
The agent ( I am sorry I missed his name) was most courteous and helpful - I could not ask for better customer service.
This morning my neighbour's internet connection was working well and she is delighted as am I!
Thank you again.

Re: Many thanks.

Pettitto — Thu, 15 May 2014 12:24:10 GMT

Thanks very much for your feedback
I'll find out who it was that you spoke to and I'll pass on your thanks!

Re: Many thanks.

cyrilclark1 — Thu, 15 May 2014 12:37:48 GMT

Many thanks Chris - of course I thanked the agent at the time but I thought I would also post my appreciation on the Forum.

topic Many thanks. in Plusnet Feedback

Many thanks.

Re: Many thanks.

Re: Many thanks.