topic Re: Contract renewal in Plusnet Feedback

Contract renewal

tijara33 — Wed, 14 May 2014 17:45:22 GMT

I've been a very happy PN customer for 2 years & on fibre unlimited for nearly 18 months. However,today I found a slightly cheaper deal elsewhere & called PN re my MAC. Without going into too much detail I'm now staying with PN on a new money saving 2 year contract.
Therefore my advice is to make sure that you don't just automatically renew your contract. If I'm teaching granny to suck eggs then sincere apologies.

Re: Contract renewal

Strat — Wed, 14 May 2014 20:43:36 GMT

A welcome reminder...thanks.

Re: Contract renewal

pjmarsh — Thu, 15 May 2014 07:21:37 GMT

Hi tijara33
I've been with Plusnet for over 10 years, with my last contract coming to an end a few months ago. I didn't recontract at the time since I knew fibre was imminent on my cabinet. When it was available to order I gave them a call and asked what deal they could offer me (no threat to leave or anything like that), and I'm not on a 2 year deal which is better than I could have hoped for before calling.
It is definitely worth doing!
Phil

Re: Contract renewal

tijara33 — Thu, 15 May 2014 10:13:00 GMT

Like you "pjmarsh", I found the experience to be totally hassle free & C***s with whom I dealt in customer retention was both extremely polite & informative. It's so rewarding to be dealing with a company who values ny custom.

Re: Contract renewal

billnotben — Thu, 15 May 2014 12:10:24 GMT

Yes it's definitely worth having a chat about contract renewal.
I did have some doubts but it was quick, painless, and well worth the effort.