topic Plusnet..up your game in Plusnet Feedback

Plusnet..up your game

sassy62 — Sat, 18 Jul 2009 22:42:53 GMT

Just noticed on your 'Switch to plusnet see how we compare' section you have compared your self to AOL, Tiscal and TalkTalk...three of the lowest scorers in the Which? ISP survey and very poor companies in general.
AOL even earned themselves a 'dont buy' award..
Come on...your better than that!

Re: Plusnet..up your game

James — Sun, 19 Jul 2009 12:27:11 GMT

Hiya,
Are you referring to our pricing model? If so, then I wouldn't be too worried.
We don't plan on letting our standards of customer service and so on, to drop.

Re: Plusnet..up your game

sassy62 — Sun, 19 Jul 2009 13:28:54 GMT

Hello James how you doing?
I wasnt refering to plusnets standards as such...just the fact that you were comparing plusnet against a pile of crap like AOL and Tiscali etc..notriously bad providers.
As a rough guide, on the last Which? survey PN are up there with Waitrose on 64%
AOL...36% is the best they can manage
Orange...31%
Talktalk 47%
Tiscali...41%

Re: Plusnet..up your game

Loombucket — Fri, 31 Jul 2009 17:34:46 GMT

Quote from: The

As a rough guide, on the last Which? survey PN are up there with Waitrose on 64%

They damn' well ought to be - IIRC Plusnet ARE Waitrose Internet.

Re: Plusnet..up your game

sassy62 — Sun, 09 Aug 2009 18:48:49 GMT

Thats a relief then! lol...mind you, I tohught they were BT ...all one big happy family really eh..lol
dick:quote

Re: Plusnet..up your game

pierre_pierre — Sun, 09 Aug 2009 19:12:15 GMT

Quote
They damn' well ought to be - IIRC Plusnet ARE Waitrose Internet.

Bit of terminology problem there.
PN look after the Waitrose people who unfortunately bequeathed the the Durban call centre to us

Re: Plusnet..up your game

bobpullen — Sun, 09 Aug 2009 19:55:11 GMT

Quote from: The
Just noticed on your 'Switch to plusnet see how we compare' section you have compared your self to AOL, Tiscal and TalkTalk...three of the lowest scorers in the Which? ISP survey and very poor companies in general.

We get a lot of people migrating in from these providers though so it makes sense to offer the comparison.