topic Re: Front Page Server in Plusnet Feedback

Front Page Server

phelpsy — Sat, 05 Sep 2009 11:33:19 GMT

I am a bit peeved that last Friday Plusnet announced a 15 minute suspension of service allowing customers to log on and update their Front Page websites. Over a week later the service is not yet available with, apparently, little prospect of it being available for some time. This weekend was a key one for me when I needed to be able to make frequent updates, but now my site is out of date and not reflecting the events of the last week and this busy weekend.
I have always been impressed with the support and service I have received from Plusnet for very many years, but I feel very badly let down on this occasion.
Phelpsy

Re: Front Page Server

AndyBude — Thu, 10 Sep 2009 10:22:54 GMT

Absolutely - the thing is still down and I've just spent `10 minutes on the phone trying to find out what's going on to no avail. "Lots of people are apparently uspet about this but there is no information available as to what the problem is, what is being done about it or when it's likely to be fixed". Worse "the calls regarding this are not being logged and there is no way that PlusNet can e-mail those who've contacted them when there is some news - just keep checking the service updates" - silly me fancy imagining that an internet provider would have the facilitiy to e-mail people.
Apparently the people trying to fix it don't deem it necessary to pass on any info to the customer facing bit of PLUSNET.

Re: Front Page Server

mal0z — Thu, 10 Sep 2009 14:40:39 GMT

More info over on this other thread
http://community.plus.net/forum/index.php/topic,78995.0.html

Re: Front Page Server

stonechat — Sat, 12 Sep 2009 08:34:51 GMT

Plusnet are an outrageous bunch of XXXXXXX
Now Frontpage is to be discontinued. Out link will be invalid that we have given out there is no chance to link to any other pages.
I for one am leaving Plus Net I urger others to do likewise

Re: Front Page Server

VileReynard — Sat, 12 Sep 2009 11:13:55 GMT

Why not donate your web page to a museum?