topic Re: BT Openreach in Plusnet Feedback

BT Openreach

Fireant — Mon, 07 Apr 2014 14:10:14 GMT

well had a order in for fibre not any more due to them retards bt openreach so no longer in contract and can leave plusnet anytime two appointments and still didn't get fibre installed which is pathetic . filed a complaint also with the idiots . so time to look about maybe change providers .
since PN cannot get me fibre .
jim:red All caps in title changed as per Forum Rules mod:end

Re: BT OPENREACH

Townman — Mon, 07 Apr 2014 14:52:20 GMT

Hi,
Do not want to pour petrol on your fire, but if the failure to provide what you asked for is with BT Openreach, why do you think changing providers (someone different to PN) is going to improve your situation? It will be the same BT Openreach attempting to provide the service connection... changing providers at this stage is only likely to lead to complications - open order from PN on BTOR's systems preventing any other ISP placing an order. BTOR's provisioning systems are notorious for "dirty" supplier swaps.
...I suggest that your best bet is to remain with PN and let them rattle BTOR's cage to get you a confirmed (possibly escalated) install.

Re: BT OPENREACH

newagetraveller — Mon, 07 Apr 2014 14:55:53 GMT

It took longer than I thought for one of the PN groupies to make excuses!
" remain with PN and let them rattle BTOR's cage" They daren't though, dare they. BT are operating their strings. Anyone who thinks otherwise is deluded.

Re: BT OPENREACH

billnotben — Mon, 07 Apr 2014 15:37:09 GMT

Quote from: Townman
let them rattle BTOR's cage

If only.

Re: BT Openreach

tijara33 — Mon, 07 Apr 2014 16:19:56 GMT

It really is a shame that BTOR's service is so patchy nationwide. Locally, here on the Dorset/ Hampshire border the engineers I have had contact with have always provided a first class service, delivered in a cheerful & friendly manner.
If everyone was fortunate to receive my level of service from both PN & OR then the world would be a happier place.

Re: BT Openreach

Fireant — Mon, 07 Apr 2014 17:18:38 GMT

if im going to keep adsl might aswell try some different provider as im thinking bout getting sky broadband see what they can do granted wasn't plusnets fault why im leaving but im going to look into it .

Re: BT Openreach

Luzern — Tue, 08 Apr 2014 07:31:03 GMT

Quote from: tijara33
It really is a shame that BTOR's service is so patchy nationwide. Locally, here on the Dorset/ Hampshire border the engineers I have had contact with have always provided a first class service, delivered in a cheerful & friendly manner.
If everyone was fortunate to receive my level of service from both PN & OR then the world would be a happier place.

My location too and I agree. Same goes for otherunrealated services too, so perhaps local work culture may also be a factor in some cases?

Re: BT Openreach

LinnPlusnet — Tue, 08 Apr 2014 08:53:10 GMT

Hi Fireant,
I'm very sorry to hear the Fibre service wasn't installed successfully due to the engineer not showing up.
If you wish to carry on with the upgrade then I can arrange another appointment for you and monitor this until completion, alternatively, if you wish to remain on ADSL2+ then please confirm this is the case so that the order for Fibre can be cancelled.

Re: BT Openreach

Fireant — Tue, 08 Apr 2014 15:09:50 GMT

thanks for reply im thinking bout getting mac code and leaving as I could of had an appointment and the earliest was next Wednesday even tho ive already had two appointments and both times didn't show up as been on to sky live chat and I don't need a engineer to have fibre with them so might be going with them .

Re: BT Openreach

Oldjim — Tue, 08 Apr 2014 15:16:07 GMT

Not quite accurate
You don't need an engineer to visit your house but you do need an engineer to make the necessary changes in the Cab

Re: BT Openreach

Fireant — Tue, 08 Apr 2014 15:22:34 GMT

yeah that's true but the good thing is least you don't have to wait in for the loons if they arrive or not but they have to go to the cabinet .

Re: BT Openreach

Fireant — Tue, 08 Apr 2014 15:48:27 GMT

well been on to PN and mac code should get tomorrow and they have cancelled the fibre off there systems also .

Re: BT Openreach

drunkenmonkey — Tue, 08 Apr 2014 17:25:02 GMT

Good luck! Sky billing system is awful and that's just the tip of the iceberg!

Re: BT Openreach

Fireant — Tue, 08 Apr 2014 18:38:31 GMT

thanks buntrob its no fault of my own why am leaving due to the trollop of openreach and you wonder why no one gets bt broadband no wonder they get slagged off because they totally useless they need a kick up the jacksy lol

Re: BT Openreach

RJM — Wed, 09 Apr 2014 07:35:51 GMT

Good luck Fireant - I was with Sky and had absolutely no problems with their service or billing. (or problems leaving them.)

Re: BT Openreach

LinnPlusnet — Wed, 09 Apr 2014 08:22:35 GMT

Sorry to hear you're leaving us, Fireant.
We hope everything works out for you in the future!

Re: BT Openreach

AndyH — Wed, 09 Apr 2014 08:28:39 GMT

The irony here is Plusnet have probably made more profit out of the compensation for the failed appointments than they would have with your actual broadband!

Re: BT Openreach

Fireant — Wed, 09 Apr 2014 09:32:52 GMT

thanks now these one thing after another Now PN Are saying I owe them money I received mac code this morning with a message I suppose to owe them over £149 pound for cancelling the fibre contract I don't bloody think so . and if that's the case ill stop my direct debit and they will get jack shit

Re: BT Openreach

abstruse21 — Wed, 09 Apr 2014 10:02:39 GMT

Hmm. It seems clear the fault here is with BTOR.. I do not know what work Plusnet have carried out so far or what contract you agreed to but I 'suspect' they are entitled to ask for payment for your cancellation. Whether you feel it is justified or not. (EDIT: Better news for you below from Plusnet it seems!)
I see a lot of people changing their minds over their provider (any provider that uses BTOR as a supplier actually) at the last minute because BTOR have let them down on appointments or quality of work carried out. Mostly its not something the provider is at fault with.
I agree providers should be more aggressive with BTOR about these problems but I also do not think BTOR really care or will take notice.
Until BTOR are held more accountable and are forced to upgrade the quality of their service I suspect many providers are going to keep taking a lot of blame for something out of their control.
Don't take this as me sticking up for Plusnet as a fanboy either. I have had my own share of well voiced disagreements with Plusnet and BTOR alike!
As an ex-SKY customer, tv, phone and Broadband I agree with Buntrob entirely.. SKY have their own significant list of issues for customers to deal with and my sky phone & BB installation was carried out by ... oh yes. BTOR. That didn't go smoothly either considering at the time I lived close enough to the exchange to look out of the window and watch the BT engineers in their vans sitting outside drinking coffee half the day yet couldn't find an engineer to visit the exchange (when i could clearly see them sitting there) to flick a switch or test a connection for me.. i could literally have called over to them and asked myself!

Re: BT Openreach

Fireant — Wed, 09 Apr 2014 10:09:39 GMT

well the work they did was changed the package and obvious waiting for bt openreach to finish the installation which didn't go to plan and no way im paying the cancellation payment of no fault of my own so if that's the case well they will have a long wait for the money . BTOR donot have to come to the property as there new sky hub apparently has the modem built in so all the BTOR have to go to the cabinet .