topic Re: ISPA Awards 2014 in Plusnet Feedback

ISPA Awards 2014

AndyH — Fri, 09 May 2014 08:28:30 GMT

Plusnet up for two awards: Best Superfast Broadband and Best Consumer Fixed Broadband
Just wondering how some of the other ISPs are in the same categories - Fidonet (Best Consumer Fixed Broadband) appear to be a Business orientated ISP?

Re: ISPA Awards 2014

Chris — Fri, 09 May 2014 08:31:06 GMT

And Customer Choice

Re: ISPA Awards 2014

AndyH — Fri, 09 May 2014 08:33:55 GMT

Oh, missed that. The TBB article seems to have missed PN out of that category!

Re: ISPA Awards 2014

ITWorks — Fri, 09 May 2014 08:39:26 GMT

Last year PN was the winner of "Best Consumer Customer Service"
http://www.ispa.org.uk/15th-ispa-awards-shortlist-unveiled/
This year they do not even make the short list for the same award, not a surprise though, the way things have been
http://www.ispa.org.uk/2014-ispa-awards-shortlists-announced/
Regards
Mike

Re: ISPA Awards 2014

Oldjim — Fri, 09 May 2014 08:41:29 GMT

This is the official list http://www.ispa.org.uk/2014-ispa-awards-shortlists-announced/
I admit to be totally baffled by the list for Best Consumer Fixed Broadband - as I posted at TBB

Quote
In the best Consumer Fixed Broadband only Sky, Plusnet and on a regional level Spectrum Internet appear to be Consumer as opposed to Business
Hyperoptic are only FTTP

RE the Best Consumer Customer Service
Where the heck did those finalists come from
For example Calalyst2 is only web hosting, Wifinity isn't consumer at all

Re: ISPA Awards 2014

AndyH — Fri, 09 May 2014 08:55:35 GMT

Some bizarre names on those lists.
Metronet seems to only wireless leased lines.
Bridge Partners are not a fixed broadband supplier.

Re: ISPA Awards 2014

amcclean — Fri, 09 May 2014 16:09:30 GMT

My nomination for one member of Support staff was acknowledged today. 🙂 Praise where it's due.

Re: ISPA Awards 2014

AndyH — Fri, 11 Jul 2014 07:09:02 GMT

Well done Plusnet - winners of Best Consumer Fixed Broadband 2014.

Re: ISPA Awards 2014

TORPC — Fri, 11 Jul 2014 14:01:59 GMT

Quote from: I
Last year PN was the winner of "Best Consumer Customer Service"
http://www.ispa.org.uk/15th-ispa-awards-shortlist-unveiled/
This year they do not even make the short list for the same award, not a surprise though, the way things have been
http://www.ispa.org.uk/2014-ispa-awards-shortlists-announced/
Regards
Mike

I think the transition of the new call centre, has not been as reasonable as expected it would of been
Bering in mind PN have to find the right candidates to full-fill the "DO YOU PROUD" role as not everyone will be cut out for call centre work,
That said I hope PN will be able to get back on track ASAP

Re: ISPA Awards 2014

AndyH — Fri, 11 Jul 2014 14:05:31 GMT

The awards are a bit strange though - best consumer customer service has gone to a web hosting company that does not seem to offer broadband.

Re: ISPA Awards 2014

pwatson — Fri, 11 Jul 2014 14:11:57 GMT

The scope of the awards isn't broadband only. Only four categories are limited to connectivity providers.