topic Re: BWY Option 2 Price Reduction Please in Plusnet Feedback

BWY Option 2 Price Reduction Please

Fab — Fri, 17 Jul 2009 23:07:27 GMT

Hi,
I would like to suggest that the price for BYW Option 2 be reduced to £ 5.99 a month for those who have had this product for more than a year.
And that they be permitted to remain on monthly contract.

This will go some way to match the products offered by other ISP.
It will show goodwill to loyal customers.
Thanks
Fab

Re: BWY Option 2 Price Reduction Please

Be3G — Fri, 17 Jul 2009 23:11:53 GMT

I'm afraid there'll be no chance of Plusnet doing that. Though have you seen the latest 'Value' product? If you're amongst the lucky 80% of the population, you pay £5.99 each month for 10GB (which I acknowledge isn't as much as BBYW2).

Re: BWY Option 2 Price Reduction Please

Fab — Fri, 17 Jul 2009 23:22:35 GMT

Yes. I have seen the value product. Its usage limit should also be increased to at least 15 GB
[color=blue]I am requesting the price reduction because of the other cheaper products.
Thanks
Fab[/color]
adie:quote

Re: BWY Option 2 Price Reduction Please

mal0z — Fri, 17 Jul 2009 23:44:31 GMT

Have you looked at the different traffic prioritisation that apply to the new products which are probably more restrictive than you have now.
Maybe that's why they are cheaper ?
http://www.plus.net/support/broadband/quality_broadband/traffic_prioritisation.shtml

Re: BWY Option 2 Price Reduction Please

Fab — Sat, 18 Jul 2009 09:53:09 GMT

[font=Verdana]Hi,
Thanks for that useful link.
Where does Option 2 fit in ? It is not listed in the comparison
[/font]
Fab
jim:quote

Re: BWY Option 2 Price Reduction Please

Oldjim — Sat, 18 Jul 2009 10:01:25 GMT

Use this one http://www.kitz.co.uk/isp/plusnet_shaping2.htm

Re: BWY Option 2 Price Reduction Please

jelv — Sat, 18 Jul 2009 14:22:04 GMT

@Fab
Do you think Plusnet is a business or a charity?

Re: BWY Option 2 Price Reduction Please

Fab — Sun, 19 Jul 2009 10:37:33 GMT

Quote from: Oldjim
Use this one http://www.kitz.co.uk/isp/plusnet_shaping2.htm

Hi Old Jim,
Thanks for that great link. Very useful.
Fab

Re: BWY Option 2 Price Reduction Please

Fab — Sun, 19 Jul 2009 11:05:29 GMT

Quote from: jelv
@Fab
Do you think Plusnet is a business or a charity?

Hi Jely,
So Plusnet were charitable when they increased the usage allowance on Option 2 to 15 GB.
They were charitable when they introduced the Value Product 10 GB at £5.99
So can we Option 2 customers beg for few crumbs ? lol.

Option 2 is stuck at £14.65 for 15 GB. Just asking for fair treatment.
Should we have the hassle of changing products or even consider moving to another cheaper ISP ?

We should be able to remain on monthly contract at reduced price. Is that asking much ?
Hope Plusnet will look after long standing customers, who have paid off the initial costs of set-up - Connection charge - Router etc.

Thanks
Fab

Re: BWY Option 2 Price Reduction Please

James — Sun, 19 Jul 2009 12:10:44 GMT

Hi Fab,
When we increase the usage allowance on BBYW2 it was a product available for sale.
We do not make usage or price changes on products once we remove them from being available for sale.

Re: BWY Option 2 Price Reduction Please

Fab — Sun, 19 Jul 2009 22:12:34 GMT

Hi James,
Is that cricket ?

It's like snakes and ladders.
We work our way up the ladder and Plusnet changes products and sends us loyal customers tumbling down.!

Perhaps, Plusnet needs to re-consider this practice.
After all , on your web site you promise :
With over 10 years experience and great value products, we keep our customers happy.
Thanks
Fab

adie:quote

Re: BWY Option 2 Price Reduction Please

MauriceC — Sun, 19 Jul 2009 22:28:49 GMT

Quote
We work our way up the ladder and Plusnet changes products and sends us loyal customers tumbling down.! Cry

I don't see it that way? You are allowed to stay on exactly the product you bought - no additions, no subtractions. Meanwhile Plusnet have a different range of options that you may elect to change to.
For various reasons I'm still on a fixed 2 Meg Premier service - and not complaining. When I'm ready, I'll consider my options and review what's on offer.
Maurice

Re: BWY Option 2 Price Reduction Please

Fab — Tue, 21 Jul 2009 09:49:44 GMT

Hi Maurice,
You are not ready.
I am ready for a price reduction to match other offers.
My main point is that I have been with Plusnet for several years and don't want to restart a long term contract. Hope you can appreciate that. I want to remain on a monthly contract. I have earned it.
I am happy with the actual product. Although I use less than half the usage allowance. Good to have some in reserve as there are videos and TV catch up etc that I may need to use.
Also other new products may be introduced later on. So remaining on monthly contract is more flexible.
If Plusnet change their policy, then I am sure your life will also be easier when you are ready.

Thanks
Fab

[Moderator's note by Jim (Oldjim): Full quote of preceding post removed, as per Forum Rules ] Also quote tags fixed

Re: BWY Option 2 Price Reduction Please

pierre_pierre — Tue, 21 Jul 2009 10:25:11 GMT

why not packet up and change packets

Re: BWY Option 2 Price Reduction Please

Fab — Wed, 22 Jul 2009 10:55:12 GMT

Hi,
I am so tired of hurdles

Fab
adie:quote

Re: BWY Option 2 Price Reduction Please

godsell4 — Fri, 24 Jul 2009 16:54:57 GMT

Yep, it was said at the time of the launch of Value and Unlimited that for many existing customers, especially the 20% of people on Market1 exchanges, it would be time to change ISP if their usage patterns change.
SW.