topic Re: slow progress on new conection after leaving DRL in Plusnet Feedback

slow progress on new conection after leaving DRL

stealth — Thu, 03 Apr 2014 20:48:01 GMT

Not too sure if I should be concerned ?
I left my fast connection on drl as they will soon disappear.
I signed up just short of two weeks ago for a new connection. Within a day I was told my line was still tagged. On the day the engineer was due nothing happened on my ticket even though for several days my line was confirmed as clear.. I called and they reorganised a visit for Tuesday morning next week.. however the ticket system has still not confirmed my line and it is Thursday night... Am I jumping the gun or is something wrong ?..
Any advice would be great as without a proper connection for nearly two weeks is driving the wife mad as she does not fully understand the process and I am getting earache..
David

Re: slow progress on new conection after leaving DRL

chrispurvey — Fri, 04 Apr 2014 10:31:34 GMT

Hi David,
Firstly welcome to our community forums, hope you stick around
I've checked on your order and can confirm that all is booked in for this Tuesday 8th April 8am - 1pm.
Let us know how it goes.

Re: slow progress on new conection after leaving DRL

stealth — Tue, 08 Apr 2014 10:52:49 GMT

Hi Chris,
Just an update for you ... the Kelly (openreach contractor) engineer arrived this morning as arranged and he resolved some internal wiring issues even through they would have had no impact on connection / speed, but as they are sub contractors they have to show a clean line ! which is a good check on the contractors... It synced up great. his tests showed a 80 down and 20 up !!!
However my account is not activated, the on-screen update shows my line has not even been checked ...
Therefore no connection yet ...
Should I raise another ticket ?

Re: slow progress on new conection after leaving DRL

LinnPlusnet — Tue, 08 Apr 2014 11:44:39 GMT

Hi stealth,
The account has now been activated for you so you should be able to get online
Sorry for the delay, sometimes it can take up to midnight on the day for the account to activate, however, I've done this for you manually now.

Re: slow progress on new conection after leaving DRL

stealth — Wed, 09 Apr 2014 12:42:33 GMT

Thank you +net we got there in the end ...
It connected fine when I got home and got a 77mb download and 13 mb upload so all is good.
thank you ..
David..

Re: slow progress on new conection after leaving DRL

LinnPlusnet — Wed, 09 Apr 2014 13:16:28 GMT

Thanks for letting us know, David!
Glad to hear it's all up and running for you!
Hope to see you around in the Forums in the future