topic Re: Lost webspace due to product upgrade. in Plusnet Feedback

Lost webspace due to product upgrade.

rissbrook — Mon, 05 May 2014 17:17:53 GMT

I was told that Plusnet, were upgrading my Homesurf package to Unlimited Package, because they were doing away with Homesurf.
Pleased to hear that it would be cheaper too.
Just realised that this does not come with any webspace, when on trying to access my website today (which is forwarded to this webspace),
I got a connection error!
Homesurf came with free webspace... apparently Unlimited doesn't.
Not happy - don't think I've got a copy of my files that I had on there either! (Only a personal site, and know I should have kept a backup, but
thought files were safe on Plusnet server)!
Will have to find free webspace site, but would have been nice to have been told of this in advance!!
Anyone else who had Homesurf and webspace be warned.

Re: Lost webspace due to product upgrade.

Gus — Mon, 05 May 2014 17:21:56 GMT

Changing packages from a legacy to a current has always kept the existing benefits like the web space etc, best to ticket it.

Re: Lost webspace due to product upgrade.

rissbrook — Mon, 05 May 2014 17:43:49 GMT

Have sent in a ticket, but don't hold out much hope of getting Webspace for free,as in original package!

Re: Lost webspace due to product upgrade.

dvorak — Mon, 05 May 2014 20:01:29 GMT

I've moved packages after PN did away with webspace but have never lost mine - you shouldn't lose yours either, as Gus said legacy benefits tend to stay with you.

Re: Lost webspace due to product upgrade.

Mav — Mon, 05 May 2014 20:05:09 GMT

When I moved from legacy Premier 2 to the old Unlimited then on to the new Unlimited I kept my webspace each time even though both unlimiteds don't come with it as standard.
Quote your ticket number here and, hopefully, one of the DC Team will pick it up tomorrow for you.

Re: Lost webspace due to product upgrade.

rissbrook — Mon, 05 May 2014 20:19:09 GMT

My reference number is: 85213541

Re: Lost webspace due to product upgrade.

bobpullen — Tue, 06 May 2014 09:32:11 GMT

Hi there,
Really sorry that this happened. We've re-allocated 250Mb of webspace to your account however I'm sorry to say, your content can't be recovered. I've provided some more detail in reply to your support ticket.

Re: Lost webspace due to product upgrade.

HairyMcbiker — Tue, 06 May 2014 10:14:05 GMT

I must admit I always specify that I will keep all my current freebies when I change package, like website/cgi/voip etc. That way they know you want to keep it and it is in the ticket system if they do loose it.

Re: Lost webspace due to product upgrade.

Townman — Tue, 06 May 2014 10:18:39 GMT

You might be able to recover your content via one of the web look-back services.

Re: Lost webspace due to product upgrade.

rissbrook — Tue, 06 May 2014 14:39:25 GMT

Seems files are lost.
Thanks for giving me back my webspace plus extra allocation.
My own fault for not saving a backup of files!!
Ticket now closed.

Re: Lost webspace due to product upgrade.

Townman — Tue, 06 May 2014 15:24:52 GMT

Quote from: rissbrook
My own fault for not saving a backup of files!!

How did you create the site? Do you not still have the contents in your development environment?
Try putting your web address in here - http://archive.org/web/ - the way back machine. If it is there, it might not render perfectly, but there might be enough to help you resurrect your side. I just looked up material I published back in 2008.