topic Re: portal login failing username/ pw error in Plusnet Feedback

portal login failing username/ pw error

Gus — Wed, 30 Apr 2014 20:26:18 GMT

I can login to the FTP server for my old web site so I know the username and pw are correct, but portal is not working currently

MrT — Wed, 30 Apr 2014 20:29:30 GMT

Same problem here

Anonymous — Wed, 30 Apr 2014 20:33:32 GMT

Me too !

dvorak — Wed, 30 Apr 2014 20:38:16 GMT

portal isn't even loading here..

bobboulby — Wed, 30 Apr 2014 20:40:58 GMT

... and me.

Kelly — Wed, 30 Apr 2014 20:48:17 GMT

Sounds like we've got a failure somewhere..

Kelly — Wed, 30 Apr 2014 21:00:57 GMT

Looks like it's working again?

dvorak — Wed, 30 Apr 2014 21:01:20 GMT

yeah, working ok here again.

joecool — Wed, 30 Apr 2014 21:11:33 GMT

Hi also had problems tonight for the first time, but seems ok now.

LinnPlusnet — Thu, 01 May 2014 08:29:37 GMT

Sorry about that, joecool. It was down for a short period of time but all seems to be working now

TORPC — Thu, 01 May 2014 09:06:46 GMT

Could PlusNet
Please enlighten us to what the problem(s) / Issue(s) were

bobpullen — Thu, 01 May 2014 09:09:41 GMT

The application server on a couple of our back-end portal servers got into a bit of a tangle. It was restarted and the problem cleared.

TORPC — Thu, 01 May 2014 09:15:45 GMT

Cheers Bob
Was it the same servers that was upgraded on Friday by any chance ?

Quote from: Kelly

On Friday our Operations Team upgraded some of the software packages on the servers which may have helped.

Chris — Thu, 01 May 2014 09:18:16 GMT

No, the post quoted from Kelly was relating to Community Servers.

TORPC — Thu, 01 May 2014 09:21:33 GMT

Phew, that is a relief then