https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089804#M48614 I have been having connection problems for a while - (see thread <A href="http://community.plus.net/forum/index.php/topic,126113.0.html)" target="_blank">http://community.plus.net/forum/index.php/topic,126113.0.html)</A>, and although the engineer visit referenced in that thread cleared most of the problem, It seemed to excaberate one whereby my phone and router didn't like working together.<BR />I had long conversations with CS - all of which were VERY competently handled, and in the end we decided my router was dying and I received by return of post a TG582n which sorted that problem.<BR />You hear many complaints on Feedback - understandably - but I have nothing but praise for the service I have received.<BR />So - a massive thank you to my fellow customers on the forum who have responded, and to the DCT Chris's, Emma &amp; Chris H and the other CS staff I spoke to, sorry I didn't write all the names down. Mon, 21 Apr 2014 20:37:26 GMT jab1 2014-04-21T20:37:26Z https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089804#M48614 I have been having connection problems for a while - (see thread <A href="http://community.plus.net/forum/index.php/topic,126113.0.html)" target="_blank">http://community.plus.net/forum/index.php/topic,126113.0.html)</A>, and although the engineer visit referenced in that thread cleared most of the problem, It seemed to excaberate one whereby my phone and router didn't like working together.<BR />I had long conversations with CS - all of which were VERY competently handled, and in the end we decided my router was dying and I received by return of post a TG582n which sorted that problem.<BR />You hear many complaints on Feedback - understandably - but I have nothing but praise for the service I have received.<BR />So - a massive thank you to my fellow customers on the forum who have responded, and to the DCT Chris's, Emma &amp; Chris H and the other CS staff I spoke to, sorry I didn't write all the names down. Mon, 21 Apr 2014 20:37:26 GMT https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089804#M48614 jab1 2014-04-21T20:37:26Z https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089805#M48615 So many people complain, very few ever say thank you! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 22 Apr 2014 05:15:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089805#M48615 tijara33 2014-04-22T05:15:45Z https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089806#M48616 Hi John,<BR />Thanks very much for your feedback and kind comments. It's really great that we've managed to get things sorted out for you, so quickly. I hope to see you around the forums again from time to time <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 22 Apr 2014 08:05:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Brilliant-service/m-p/1089806#M48616 Pettitto 2014-04-22T08:05:13Z