topic Re: Happy in Plusnet Feedback

Happy

slinger23 — Mon, 21 Apr 2014 11:58:50 GMT

HI, I moved from talktalk on the 4th and noticed this part of the community so thought Id share my experience so far, simply put it is a 10/10 experience.
Strange writing this as iv never been able to praise my provider so far as talk talk was just ok but terrible when you needed to speak to anyone, I called a few days ago to check about my upload speed (which is getting sorted) and to be honest I was happily surprised to find a CS advisor I could understand and vice versa, my previous experience with talk talk and speaking to their CS was dire and the language barrier was sometimes so frustrating, living in Doncaster and plus net being in Sheffield is such a relief from all that.
So overall you have 10/10 from me so as long as you don't go increasing prices on me or moving your call centres to outer mongolia ill be here for a long time I suspect

EDIT: Nearly forgot! The tech guy I spoke to about my upload speed, he knew his stuff straight off without even thinking about it he explained what was happening and what they could do for me so please thank him for me if anyone from plus net is on here, I suspect you will be

Re: Happy

picbits — Mon, 21 Apr 2014 12:36:17 GMT

Thanks for taking the time to bring the good experience to the forums

Re: Happy

Strat — Mon, 21 Apr 2014 12:38:46 GMT

....and welcome to the forum slinger23

Re: Happy

Oldjim — Mon, 21 Apr 2014 12:42:24 GMT

Quote from: slinger23
So overall you have 10/10 from me so as long as you don't go increasing prices on me or moving your call centres to outer mongolia ill be here for a long time I suspect

Well nearly - they have a satellite office in Leeds

Re: Happy

slinger23 — Mon, 21 Apr 2014 12:47:14 GMT

Uhh, I think that should be ok
jim:quote

Re: Happy

198kHz — Mon, 21 Apr 2014 14:39:26 GMT

Welcome to the forum.

Quote from: slinger23
... or moving your call centres to outer mongolia ill be here for a long time I suspect

Not Outer Mongolia, but they did start to use an 'overflow' call centre in Durban, South Africa, which was heralded as a good idea in 2008.
Just over two years later it was heralded as an even better idea to have all support in the UK.

Re: Happy

Pettitto — Tue, 22 Apr 2014 08:39:20 GMT

Hi slinger23,
Thanks very much for posting and welcome to the Community
I'm really happy to hear that you've had some great support from us from the off - long may that continue. Having our Call Centres in the UK (specifically Yorkshire) does give us the upper hand and allows us to ensure we continue to deliver excellent Customer Service.
I will ensure that your thanks are passed onto the agent that took and dealt with your query

Re: Happy

reserved — Tue, 22 Apr 2014 10:07:28 GMT

Quote from: slinger23
the language barrier was sometimes so frustrating, living in Doncaster and plus net being in Sheffield is such a relief from all that.

At least you can understand the accent. Us Sussex "swedes" have to have a phrase book handy if we ring up!

Re: Happy

jab1 — Tue, 22 Apr 2014 13:18:29 GMT

I have the same problem in reverse when I visit friends in Brighton.

Re: Happy

reserved — Tue, 22 Apr 2014 20:30:02 GMT

We speak proper down here you know