topic Re: Support call - current queue time 56 hours in Plusnet Feedback

Support call - current queue time 56 hours

gc66 — Wed, 12 Mar 2014 20:19:31 GMT

Plusnet used to be really good, but is that what we would expect??

Re: Support call - current queue time 56 hours

Oldjim — Wed, 12 Mar 2014 20:26:49 GMT

Sounds like a reporting glitch

Re: Support call - current queue time 56 hours

gc66 — Wed, 12 Mar 2014 20:40:23 GMT

online support call. raised another as a test tonight. 46 hours. system isn't down so don't need a immediate response, but over 2 days. and if system was down 16min average call wait isn't acceptable in my opinion

Re: Support call - current queue time 56 hours

Oldjim — Wed, 12 Mar 2014 21:08:19 GMT

So you are talking about ticket response time in your original post - it would have been helpful if you had made that clear

Re: Support call - current queue time 56 hours

LinnPlusnet — Thu, 13 Mar 2014 09:08:41 GMT

Hi gc66,
I'm sorry for the wait times you're experiencing. We are working on hard on lowering these. Our support team will respond to your ticket as soon as possible.