https://community.plus.net/t5/Plusnet-Feedback/Support-tickets/m-p/1084213#M48344 Hi,<BR />I can see that your Support Ticket has been picked and the issue now appears to have been resolved. We're working hard to improve our response times whilst ensuring we maintain high standards with our responses.<BR />Please let us know if there is anything further we can help with. Mon, 14 Apr 2014 09:13:58 GMT Pettitto 2014-04-14T09:13:58Z https://community.plus.net/t5/Plusnet-Feedback/Support-tickets/m-p/1084212#M48343 I have always been happy generally with the Plusnet service but one area that has deteriorated badly is the support tickets service. I am beginning to wonder if these tickets are looked at no more than once a week because that seems to be the time it takes to get a response. My latest ticket is 3 days old and I am probably going to have to wait another couple of days at lease to get a response.<BR />C. Hedley Sat, 12 Apr 2014 07:30:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Support-tickets/m-p/1084212#M48343 Hedley 2014-04-12T07:30:37Z https://community.plus.net/t5/Plusnet-Feedback/Support-tickets/m-p/1084213#M48344 Hi,<BR />I can see that your Support Ticket has been picked and the issue now appears to have been resolved. We're working hard to improve our response times whilst ensuring we maintain high standards with our responses.<BR />Please let us know if there is anything further we can help with. Mon, 14 Apr 2014 09:13:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Support-tickets/m-p/1084213#M48344 Pettitto 2014-04-14T09:13:58Z