topic Re: VMBU update frequency in Plusnet Feedback

VMBU update frequency

rhohne — Fri, 11 Apr 2014 21:06:58 GMT

Has any announcement been made that the VMBU now doesn't show the Usage from the last 4 hours? Previously it was the last 2 hours.
How will this affect users that are not on unlimited products and are close to their limits?

Re: VMBU update frequency

Oldjim — Fri, 11 Apr 2014 21:37:28 GMT

Not to my knowledge and you are right they have changed it
Moved to feedback for better visibility

Re: VMBU update frequency

Pettitto — Mon, 14 Apr 2014 09:24:28 GMT

We had a few problems with usage not being recorded/missing usage. We've adjusted the time taken to update the usage to 4 hours to give the systems time to record the usage more accurately.

Re: VMBU update frequency

rhohne — Mon, 14 Apr 2014 13:31:18 GMT

One thing I have noticed is that it takes up to 5 hours for the values to be reflected in the VMBU and they appear to be refreshed every two hours?

Re: VMBU update frequency

Pettitto — Mon, 14 Apr 2014 13:51:39 GMT

It updates every hour but can collect the usage up to 4 hours behind.