https://community.plus.net/t5/Plusnet-Feedback/Cheap-broadband-oh-no/m-p/1083710#M48291 Hi blackbelt,<BR />I'm sorry to hear that the discounts were not applied to your account as they should've been.<BR />I can see that my colleague has already rectified this and confirmed this on Ticket: 82521356 on your account. <BR />If there's anything we can help with don't hesitate to let us know. Mon, 10 Mar 2014 09:07:28 GMT LinnPlusnet 2014-03-10T09:07:28Z https://community.plus.net/t5/Plusnet-Feedback/Cheap-broadband-oh-no/m-p/1083709#M48290 &gt;:(I have been with free on line since time began, just switched my phone to them and thought I had taken the good offer of unlimited broadband at £2.50 per month for a year, however they prefer to charge me full it seems, I have left questions about this but no response, so I decided to ring them yesterday, one cauliflower ear later I finally got to speak to a human who said he would put it right, arrange me a refund and send me an email within 5 mins to this effect, 30 hours on still no response, have I made a mistake switching ? Sun, 09 Mar 2014 17:12:29 GMT https://community.plus.net/t5/Plusnet-Feedback/Cheap-broadband-oh-no/m-p/1083709#M48290 blackbelt 2014-03-09T17:12:29Z https://community.plus.net/t5/Plusnet-Feedback/Cheap-broadband-oh-no/m-p/1083710#M48291 Hi blackbelt,<BR />I'm sorry to hear that the discounts were not applied to your account as they should've been.<BR />I can see that my colleague has already rectified this and confirmed this on Ticket: 82521356 on your account. <BR />If there's anything we can help with don't hesitate to let us know. Mon, 10 Mar 2014 09:07:28 GMT https://community.plus.net/t5/Plusnet-Feedback/Cheap-broadband-oh-no/m-p/1083710#M48291 LinnPlusnet 2014-03-10T09:07:28Z