topic Need some help re suprise router in Plusnet Feedback

Need some help re suprise router

amcclean — Thu, 06 Mar 2014 11:55:04 GMT

HI,
I have just recieved a text to say that my router should arrive tomorrow? I cannot make calls while at work to phone the help desk.

Could someone please advise if a new router is on it's way or if the text is in relation to ticket 80961981
Regrdas,
podman

Re: Need some help re suprise router

LinnPlusnet — Thu, 06 Mar 2014 12:10:02 GMT

Hi podman,
I've created Ticket: 82357161 on your account regarding this. Sorry for any confusion caused!

Re: Need some help re suprise router

amcclean — Thu, 06 Mar 2014 12:13:58 GMT

www.plus.net. showing as currently unavaliable?

Re: Need some help re suprise router

LinnPlusnet — Thu, 06 Mar 2014 12:15:00 GMT

It seems fine on our end. Are you able to view other websites? Maybe try it in a different browser?

Re: Need some help re suprise router

amcclean — Thu, 06 Mar 2014 12:19:26 GMT

Thank you. That's the fisr time I have seen that info on the ticket.
Site back up now too.
podman

Re: Need some help re suprise router

LinnPlusnet — Thu, 06 Mar 2014 12:54:32 GMT

No problem glad it's sorted. Hopefully they should be delivered tomorrow