https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081783#M48128 I reluctantly stopped being a Plusnet broadband customer last year as I was able to get a far better deal elsewhere. I wanted to keep my email and asked to go on to the paid email option. Instead I was put on a free account meaning I couldn't authenticate to send mail.&nbsp; I raised a ticket and this was apparently fixed today.&nbsp; Since the email arrived telling my account had been changed, I have not received any emails.&nbsp; I sent myself a test email from another account and received an error. I have edited out the personal detail from the email, but can I assume from the error below that my catch all has been switched off.&nbsp; If so, I am very annoyed as I have not received some urgent emails this evening as a result.<BR />The error is:<BR />Delivery to the following recipient failed permanently:<BR />&nbsp; &nbsp; 'myname'@j'mydomain'.plus.com<BR />Technical details of permanent failure:<BR />Google tried to deliver your message, but it was rejected by the server for the recipient domain 'mydomain'.plus.com by mx.avasin.plus.net. [212.159.9.200].<BR />The error that the other server returned was:<BR />550 Invalid Recipient 'myname'@j'myname'.plus.com Wed, 05 Mar 2014 23:55:03 GMT JJF 2014-03-05T23:55:03Z https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081783#M48128 I reluctantly stopped being a Plusnet broadband customer last year as I was able to get a far better deal elsewhere. I wanted to keep my email and asked to go on to the paid email option. Instead I was put on a free account meaning I couldn't authenticate to send mail.&nbsp; I raised a ticket and this was apparently fixed today.&nbsp; Since the email arrived telling my account had been changed, I have not received any emails.&nbsp; I sent myself a test email from another account and received an error. I have edited out the personal detail from the email, but can I assume from the error below that my catch all has been switched off.&nbsp; If so, I am very annoyed as I have not received some urgent emails this evening as a result.<BR />The error is:<BR />Delivery to the following recipient failed permanently:<BR />&nbsp; &nbsp; 'myname'@j'mydomain'.plus.com<BR />Technical details of permanent failure:<BR />Google tried to deliver your message, but it was rejected by the server for the recipient domain 'mydomain'.plus.com by mx.avasin.plus.net. [212.159.9.200].<BR />The error that the other server returned was:<BR />550 Invalid Recipient 'myname'@j'myname'.plus.com Wed, 05 Mar 2014 23:55:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081783#M48128 JJF 2014-03-05T23:55:03Z https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081784#M48129 Hi JJF,<BR />I'm sorry to hear this. Has this been resolved now? Thu, 06 Mar 2014 09:10:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081784#M48129 LinnPlusnet 2014-03-06T09:10:57Z https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081785#M48130 Hi JJF I've just done some account maintenance which should resolve that if it's still an issue, otherwise it shouldn't cause any harm. Let us know either way please. Thu, 06 Mar 2014 09:15:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Sheer-Incompetence/m-p/1081785#M48130 adamwalker 2014-03-06T09:15:46Z