topic Is this slowest Fibre Broadband speed in Plusnet Feedback

Is this slowest Fibre Broadband speed

gillygriffiths — Tue, 25 Feb 2014 23:14:58 GMT

BT Test
Download speed achieved during the test was - 0.63 Mbps
For your connection, the acceptable range of speeds is 10.48 Mbps-14.97 Mbps .
Additional Information:
IP Profile for your line is - 14.97 Mbps
Comments gratefully appreciated #whooospeedfreak

Re: Is this slowest Fibre Broadband speed

picbits — Wed, 26 Feb 2014 07:13:57 GMT

Ouch !
Have you done a "quiet line test" yet ? Hook a phone up (preferably not a cordless), dial 17070 and listen for noise or crackling on the line.

Re: Is this slowest Fibre Broadband speed

Pettitto — Wed, 26 Feb 2014 09:29:52 GMT

Hi gillygriffiths,

I'm really sorry to hear of the issues you're having with the low speeds. I've checked your speed profiles and they are all looking fine.
I have located a 'Battery Contact' fault on your telephone line which is the likely reason for the issues you're experiencing. This is a fault on your telephone line between the green cabinet in the street and the telephone pole in the street that provides the telephone wire into your premises.
I've raised this issue over to our suppliers, we're expecting a further update in around 24-48 hours for you.

Re: Is this slowest Fibre Broadband speed

Mal08 — Fri, 28 Feb 2014 11:42:33 GMT

I helped a friend recently to uprade to a new PC and they had BT INfinity - so the same technology .
Being less than 100m from the street cabinet - I was very surprised to find their broadband speed was less than 3M.
It turned out to be a similar fault in the wiring to the cabinet !.
MAl

Re: Is this slowest Fibre Broadband speed

adamwalker — Tue, 04 Mar 2014 10:29:25 GMT

@gillygriffiths
Just wondering how things are now, it looks to be fixed from our side. Just wondering if you can confirm?
Adam