topic Re: ADSL2+ capped uploads in Plusnet Feedback

ADSL2+ capped uploads

jelv — Tue, 25 Feb 2014 15:47:14 GMT

1. I thought all new provisions were supposed to be uncapped. http://www.plus.net/support/broadband/speed_guide/upload_speeds.shtml says otherwise:

Quote
ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.

2. Is there a program running to uncap all users who are currently capped?

Re: ADSL2+ capped uploads

newagetraveller — Tue, 25 Feb 2014 16:03:27 GMT

I don't know whether I'm capped or not for uploads? I'm currently getting 800+kb/s on ADSL2+.
Having never requested uncapping uploads on my line I wonder why I'm not at 448kb/s?

Re: ADSL2+ capped uploads

TORPC — Tue, 25 Feb 2014 16:11:45 GMT

I am wondering if It may be due to the date you was connected like the diet of Fibre is ?

Quote
Key
Line Speed depends on the type of broadband you have:
Fixed speed: up to 256kb/s
Max DSL: up to 448kb/s
Max DSL Premium: up to 832kb/s*
ADSL2/ADSL2+ Annex A: up to 1.3Mb/s**
ADSL2+ Annex M: up to 2.5Mb/s***
Fibre: up to 9.5Mb/s (Plusnet Value, Plusnet Extra if signed up before 14/08/2012, Plusnet Essentials and Business Fibre)
Fibre: up to 19.5Mb/s (Plusnet Extra if signed up after 14/08/2012, Plusnet Unlimited and Unlimited Business Fibre)

Re: ADSL2+ capped uploads

jelv — Tue, 25 Feb 2014 16:19:42 GMT

Quote from: newagetraveller
I'm currently getting 800+kb/s on ADSL2+.

Greater than 448 is uncapped.

Re: ADSL2+ capped uploads

Pettitto — Tue, 25 Feb 2014 17:22:12 GMT

Thanks for highlighting that Jelv - that should have been updated when this got changed.
Problem: 79745 has been raised to get this amended.

Re: ADSL2+ capped uploads

jelv — Tue, 25 Feb 2014 20:17:31 GMT

Thanks Chris. What about

Quote from: jelv
2. Is there a program running to uncap all users who are currently capped?

Is there a plan to uncap all those currently capped who would benefit?

Re: ADSL2+ capped uploads

Kelly — Tue, 25 Feb 2014 20:25:06 GMT

That's been on going for about 2 years.

Re: ADSL2+ capped uploads

jelv — Tue, 25 Feb 2014 20:44:09 GMT

So the plans you have in place should have a date by which it will be finished. When is that?

Re: ADSL2+ capped uploads

Kelly — Tue, 25 Feb 2014 21:29:29 GMT

We've had to stop bulk upgrades for a couple of months due to some stuff out of our control. Not got a restart point yet, but once we do, we should be able to estimate completion.

Re: ADSL2+ capped uploads

billnotben — Tue, 25 Feb 2014 22:14:40 GMT

Would that be another problem caused by too many new customers?

Re: ADSL2+ capped uploads

Kelly — Tue, 25 Feb 2014 22:32:43 GMT

No.

Re: ADSL2+ capped uploads

avatastic — Wed, 26 Feb 2014 00:36:55 GMT

I had to request an upload uncap when I was provisioned on ADSL2 in November 2013, I postulate that the process for manual regrade doesn't automatically include uncapped uploads.

Re: ADSL2+ capped uploads

newagetraveller — Wed, 26 Feb 2014 07:44:36 GMT

Quote from: jelv
Quote from: newagetraveller
I'm currently getting 800+kb/s on ADSL2+.

Greater than 448 is uncapped.

I wonder if that's because mine wasn't a "new provision"? It was a direct transfer from Madasafish. I'm sure, but can't remember (many years), that my uploads with MAAF were more than 448kb/s from day one and well before BT contaminated them!