https://community.plus.net/t5/Plusnet-Feedback/plus-net-praise/m-p/1077808#M47973 woke up this morning to no internet - after 10+ years without any problems I was actually shocked<BR />tried a few things myself, didn't get anywhere so I called the support line - told the wait was 15 mins and was answered within 15 mins<BR />Z*** listened to what I'd tried already, didn't run through some script but just made one suggestion and promised to call back in 20 mins<BR />well he didn't call back for over 40 mins, because he was dealing with others from my area - BT said an area fault would be fixed by 1:30pm<BR />1:30 rolls around and sure enough it's all working fine again<BR />now I know plus.net didn't actually do anything, it was all fixed by others, but I'm impressed with they way I was dealt with<BR />I was listened to, I was understood, I wasn't dragged through some diagnostic script, and I was given clear and accurate information<BR />as far as I'm concerned, Plus.net is the best ISP available, no question Sun, 23 Feb 2014 13:56:32 GMT joncooper 2014-02-23T13:56:32Z https://community.plus.net/t5/Plusnet-Feedback/plus-net-praise/m-p/1077808#M47973 woke up this morning to no internet - after 10+ years without any problems I was actually shocked<BR />tried a few things myself, didn't get anywhere so I called the support line - told the wait was 15 mins and was answered within 15 mins<BR />Z*** listened to what I'd tried already, didn't run through some script but just made one suggestion and promised to call back in 20 mins<BR />well he didn't call back for over 40 mins, because he was dealing with others from my area - BT said an area fault would be fixed by 1:30pm<BR />1:30 rolls around and sure enough it's all working fine again<BR />now I know plus.net didn't actually do anything, it was all fixed by others, but I'm impressed with they way I was dealt with<BR />I was listened to, I was understood, I wasn't dragged through some diagnostic script, and I was given clear and accurate information<BR />as far as I'm concerned, Plus.net is the best ISP available, no question Sun, 23 Feb 2014 13:56:32 GMT https://community.plus.net/t5/Plusnet-Feedback/plus-net-praise/m-p/1077808#M47973 joncooper 2014-02-23T13:56:32Z https://community.plus.net/t5/Plusnet-Feedback/plus-net-praise/m-p/1077809#M47974 Thanks for taking the time to post about this. I'm really happy with the way we appear to have handled your call too. <BR />Hoping to see more posts like this! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />Adam Mon, 24 Feb 2014 09:54:17 GMT https://community.plus.net/t5/Plusnet-Feedback/plus-net-praise/m-p/1077809#M47974 adamwalker 2014-02-24T09:54:17Z