topic Customer Support in Plusnet Feedback

Customer Support

Killer1 — Thu, 20 Feb 2014 16:57:06 GMT

I have just had the 'Honour' of speaking to Mr [removed]. Thanks to this gentleman I will sleep easy tonight, 'Plusnet', be afraid !!!! If I was still in business I would have robbed him from you !!! So truly comforting to find a young man with his attitude and Professionalism in this day and age !!!!!!
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for internal praise.]

Re: Customer Support

Killer1 — Thu, 20 Feb 2014 17:04:41 GMT

Thank-you for the note Jim, so pleased that you will sort this internally, Best regards, Tony.

Re: Customer Support

LinnPlusnet — Thu, 20 Feb 2014 17:07:06 GMT

Hi Killer1,
Thank you very much for the positive feedback! I'll ensure this gets passed on to the advisors manager from you

Re: Customer Support

picbits — Thu, 20 Feb 2014 17:07:49 GMT

Always good to see positive feedback for Plusnet staff

Re: Customer Support

Oldjim — Thu, 20 Feb 2014 17:08:02 GMT

I am sure that a member of staff will be along to thank you for the kind words - update already has
The rule about CSA names is an absolute but we always try to ensure that the managers are aware of any meritorious (or the opposite) performance so the the relevant agent is duly congratulated (or the reverse) by his or indeed her line manager