https://community.plus.net/t5/Plusnet-Feedback/Fault-Fixed/m-p/1076697#M47934 Hi artmo,<BR />Thank you very much for the positive feedback! I'm glad to hear it was sorted successfully for you. Thu, 20 Feb 2014 13:38:24 GMT LinnPlusnet 2014-02-20T13:38:24Z https://community.plus.net/t5/Plusnet-Feedback/Fault-Fixed/m-p/1076696#M47933 My internet went down on Monday for no apparent reason. I phoned PN and was asked to do some checks. Throughout the day I was kept informed of progress until they said the problem was to do with an upgrade at my exchange. I went to the exchange this morning and confirmed a piece of equipment was not working and they had engineers on the job.<BR />Got a phone call this afternoon from PN to say the problem had been resolved and my internet was working again.<BR />Throughout the downtime I was kept very well informed by PN. They often get critisism on the forums but I could not fault them. A big thank you to everyone at PN for getting me back on line again. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Wed, 19 Feb 2014 21:24:08 GMT https://community.plus.net/t5/Plusnet-Feedback/Fault-Fixed/m-p/1076696#M47933 artmo 2014-02-19T21:24:08Z https://community.plus.net/t5/Plusnet-Feedback/Fault-Fixed/m-p/1076697#M47934 Hi artmo,<BR />Thank you very much for the positive feedback! I'm glad to hear it was sorted successfully for you. Thu, 20 Feb 2014 13:38:24 GMT https://community.plus.net/t5/Plusnet-Feedback/Fault-Fixed/m-p/1076697#M47934 LinnPlusnet 2014-02-20T13:38:24Z