topic Re: Captcha on Webmail in Plusnet Feedback

Captcha on Webmail

Eebuygum — Tue, 18 Feb 2014 21:20:23 GMT

Anybody got any idea what is going on with webmail ? Suddenly tonight, apart from the nornal login and password box, there is also a Captcha box to fill in. Entering the required information still does not allow me to login. It was not there earlier this evening; no mention of it anywhere that I can find. Heeeeelp
Mike
PS I can't wait for 30mins for anyone to answer the phone.

Re: Captcha on Webmail

Eebuygum — Tue, 18 Feb 2014 22:03:29 GMT

Interesting.......22:02 and it is now back to the normal logon procedure. What on earth is going on ?
Mike

Re: Captcha on Webmail

LinnPlusnet — Wed, 19 Feb 2014 09:09:45 GMT

Hi Eebuygum,
Did you manage to log in to your webmail in the end? Normally the reason a Captcha box appears is due to your IP address being somewhere outside of the UK.

Re: Captcha on Webmail

Eebuygum — Thu, 20 Feb 2014 22:10:44 GMT

"Did you manage to log in to your webmail in the end? Normally the reason a Captcha box appears is due to your IP address being somewhere outside of the UK."

Yes, but only when it went back to the normal login,
I was trying to login from my normal UK home address, but it simply would not have it. My wife (on a different computer) was having exactly the same problem.
So, how do we explain that one away?
Regards,
Mike

Re: Captcha on Webmail

Gus — Thu, 20 Feb 2014 22:22:32 GMT

If you have a dynamic IP address it usually changes each time you reboot your router, could be the IP address you got triggered the Captcha by mistake.