topic Re: Engineer no show in Plusnet Feedback

Engineer no show

xxandy77xx — Tue, 18 Feb 2014 13:05:44 GMT

Had one booked between 8-1 today

Re: Engineer no show

adamwalker — Tue, 18 Feb 2014 13:12:05 GMT

Hi xxandy77xx,
Really sorry to hear that, we need to wait until at least an hour has passed since the end of the timeslot but I'll pick this up as soon as I can after 2pm for you.
Adam

Re: Engineer no show

xxandy77xx — Tue, 18 Feb 2014 14:04:58 GMT

Re: Engineer no show

adamwalker — Tue, 18 Feb 2014 14:12:59 GMT

I'm chasing this now so keep an eye out for an update on ticket 80753593 soon.

Re: Engineer no show

xxandy77xx — Tue, 18 Feb 2014 15:25:29 GMT

thanks adam just seen reply, will a new appointment be just made and be added to ticket?

Re: Engineer no show

LinnPlusnet — Tue, 18 Feb 2014 15:27:22 GMT

We'll receive an appointment from our suppliers once the fault's progressing. We'll confirm this date with you and if it's not suitable then we can look at arranging a different appointment slot. Please continue to monitor ticket 80753593 for further information.

Re: Engineer no show

xxandy77xx — Tue, 18 Feb 2014 16:04:11 GMT

ok tyvm Linn will keep an eye on ticket any 8-1 slot will do, but am tempted to change though to 1-6 after 3 no shows with the morning ones

Re: Engineer no show

jelv — Tue, 18 Feb 2014 16:05:35 GMT

FYI You are due a payment of £45 for the missed appointment: http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen02413.do

Re: Engineer no show

amcclean — Tue, 18 Feb 2014 21:19:21 GMT

I've had one no show and three surprise calls. I wish BT paid out for getting you out of your bed on a Saturday morning when they were specifically told NOT to go near the house. The three surprise visits were all by the same engineer who said next time he would not bother attending as we turned him away twice as he was not expected and it wasn't convenient. From my current experience with OR they and Wholesale are not always able to communicate or agree on many factors.
It transpires that PN do not get notified of a missed visit until after the time slot. In my instance it was a PM slot and the engineer notes re missed slot do not get to PN until the following day so PN are often unaware until the customer calls them as they only get official notification after the event.
podman

Re: Engineer no show

xxandy77xx — Thu, 20 Feb 2014 13:58:29 GMT

Hi,

Engineer came out yesterday, all fixed can you send my thanks to Christopher B. was very helpful on the phone and even got back to me following morning just to make sure everything was ok. cheers

Re: Engineer no show

Pettitto — Thu, 20 Feb 2014 14:02:26 GMT

Great stuff - I'll pass on your thanks
P.S - Profile nudged for you.

Re: Engineer no show

xxandy77xx — Thu, 20 Feb 2014 14:04:55 GMT

ok great thanks chris i`ll leave you in peace now