topic Re: Am I being ripped off? in Plusnet Feedback

Am I being ripped off?

savhtc — Mon, 17 Feb 2014 21:21:58 GMT

I recently signed up for the TV trials but was told I wasn't eligible because....
QUOTE
"Thanks for applying to take part in our TV Trials.
Unfortunately you have been unsuccessful in your application to be trialist as you need to be a subscriber of Plusnet Unlimited Fibre to trial our TV service.
Thank you for your interest and please keep an eye out on our community site for further updates about our TV launch.
Regards
TV Trials Team
Here is a copy of my most recent bill...
"1 Call charge - 28/01/2014 £8.21
1 Plusnet Extra Fibre charge 28/01/2014 27/02/2014 £19.99
1 Call Plan charge 28/01/2014 27/02/2014 £0.00
1 Talk Evenings & Weekends Line Rent charge 28/01/2014 27/02/2014 £14.99
So I am paying £19.99 for fibre + £14.,99 line rental with no free calls & I'm not unlimited. I waiting on the phone to CS to cancel my contract as I type this. New customers are treated better.
Andrew

Re: Am I being ripped off?

pwatson — Mon, 17 Feb 2014 21:32:50 GMT

It seems you're on a fairly old product:
http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml
You are able to transfer to a new product but you'll start a new minimum term contract. It's probably worth talking through your choices with the Customer Options Team.
BTW Your phone service has free evening and weekend calls

Re: Am I being ripped off?

savhtc — Mon, 17 Feb 2014 21:40:57 GMT

I hadn't bothered to check on my product as it works fine & I was happy with it, but I'm not happy about paying too much. I phoned CS and was told I can move to the £19.99 unlimited but I have noticed that new customers get a discount for 9 months. So to add to my annoyance that I pay unlimited prices for a limited product I now find that new customers have been getting the unlimited for even less. I asked to cancel my contract but have been told its not possible at this time of night and to call back tomorrow.
Time to look for another deal.
Andrew

Re: Am I being ripped off?

pwatson — Mon, 17 Feb 2014 21:44:32 GMT

The Customer Options (aka Cancellations) team works 0900-2000

Quote
Residential cancellations
0845 140 6002
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm

Re: Am I being ripped off?

jelv — Mon, 17 Feb 2014 21:53:48 GMT

@savhtc
Do you never check around when it comes to time to renew your car or home insurance? Do you never look at the possibility of switching energy suppliers? If you have savings do you never look to see if you can get a better interest rate elsewhere? Do you never check for a better deal on credit cards?
Have you opted out from communications from Plusnet which would tell you about the new accounts? https://portal.plus.net/my.html?action=modifyMailOptions

Re: Am I being ripped off?

savhtc — Mon, 17 Feb 2014 22:04:53 GMT

Thanks for that! I do shop for home & car insurance but they tend to be more personal services, but point taken. Its a shame we are expected to switch providers every 1.5 years especially as I am using my own router etc. Looks like Talktalk have a good deal for a lot less than I am paying now.
Andrew
dick:quote

Re: Am I being ripped off?

Mav — Mon, 17 Feb 2014 22:22:12 GMT

I moved to Talk Talk in 2012 and did save a fair whack during my time there (9 months) but once the savings had been made I couldn't wait for them to increase their prices so I could use my 'get out of contract' clause. I returned to the PN fold towards the end of 2012 and have since signed up for a further 2 years

Re: Am I being ripped off?

w23 — Mon, 17 Feb 2014 22:38:25 GMT

Best bet might be to confirm the deal available from TalkTalk then call Customer Options to say you're intending to leave because you can get 'xyz' services for £x.xx and see what they're prepared to do.

Re: Am I being ripped off?

spraxyt — Tue, 18 Feb 2014 00:17:34 GMT

There should be no need to contact TalkTalk to check the deal price. Just give the Customer Options Team a call and ask. As mentioned above they are available on 0845 140 6002 or 0330 123 9197 (or via 0800 432 0200 cancellations) Monday to Friday 9.00am - 8.00pm (except Bank Holidays) and Saturday 9.00am - 5.30pm.

Re: Am I being ripped off?

Pettitto — Tue, 18 Feb 2014 09:36:12 GMT

Andrew,
I hope you've managed to get in touch with our Customer Options Team to discuss your account moving forward.

Re: Am I being ripped off?

picbits — Tue, 18 Feb 2014 10:17:48 GMT

Quote from: savhtc
I hadn't bothered to check on my product as it works fine & I was happy with it

This is the golden sentence. Moving to TalkTalk or another provider could potentially give you plenty of headaches.
Move to the Unlimited product and if you manage to haggle a bit of discount then count it as a bonus.
I'll continue to pay my £20 ish a month while I get the good connection, good service and static IP. I can't find anyone else who can offer or better what I get for less than I'm paying and even then I don't mind paying a small premium for that peace of mind.
I did however break that rule a few weeks ago with my mobile and moved from PAYG on Virgin to a 2 year contract on Orange. I've had nothing but issues with them so far and have spent hours chasing them trying to resolve issues with their systems. In fact, if I invoiced them for my lost time, I'd have my 2 year contract with them paid for ......

Re: Am I being ripped off?

newagetraveller — Tue, 18 Feb 2014 12:15:59 GMT

"1 Call charge - 28/01/2014 £8.21"
If this is a usual charge every month, or normally more than £5, then you could possible save a bit by taking out "Anytime Calls" at £5/month?

Re: Am I being ripped off?

Oldjim — Tue, 18 Feb 2014 12:20:53 GMT

Depends how much of it is non included calls such as to mobiles

Re: Am I being ripped off?

newagetraveller — Tue, 18 Feb 2014 14:54:30 GMT

Exactly, hence "could possible".
Should read possibly!

Re: Am I being ripped off?

savhtc — Tue, 18 Feb 2014 19:04:14 GMT

Quote from: DomS
Quote from: savhtc
I hadn't bothered to check on my product as it works fine & I was happy with it

This is the golden sentence. Moving to TalkTalk or another provider could potentially give you plenty of headaches.
Move to the Unlimited product and if you manage to haggle a bit of discount then count it as a bonus.
I'll continue to pay my £20 ish a month while I get the good connection, good service and static IP. I can't find anyone else who can offer or better what I get for less than I'm paying and even then I don't mind paying a small premium for that peace of mind.
I did however break that rule a few weeks ago with my mobile and moved from PAYG on Virgin to a 2 year contract on Orange. I've had nothing but issues with them so far and have spent hours chasing them trying to resolve issues with their systems. In fact, if I invoiced them for my lost time, I'd have my 2 year contract with them paid for ......

People on the Sky forum said the same when I told them I was moving to plusnet. My parents are with Talk Talk and are very happy.. Anyway I phoned & have agreed to stay for another 2 years I could have had a free youview box if I had moved but then again I have been happy with the service & am now on the unlimited package.. And I'm annoyed that I missed out on the opportunity of the tv trial.
Andrew