topic Re: Has anybody EVER had a question satisfactorily answered by 'Jess'? in Plusnet Feedback

Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL — Wed, 12 Feb 2014 13:14:21 GMT

*Pulling my hair out*

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

spraxyt — Wed, 12 Feb 2014 13:25:41 GMT

Yes, though the failure rate is significant. I try to provide feedback when she fails.

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Pettitto — Wed, 12 Feb 2014 13:31:21 GMT

Hi ChrisL,
I'm sorry to hear you're having issues using 'Jess'. If you've a specific question, I'd be happy to answer it if I can?

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Apprentice — Wed, 12 Feb 2014 15:24:52 GMT

@ ChrisL
Yes but no more than the finger count on one hand and even then it depended on the way the query was phrased.

Edit: to be fair I've probably only asked Jess around ten questions in total so I suppose that means it's a forty percent success rate

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

picbits — Wed, 12 Feb 2014 17:33:06 GMT

I did ask if she was married and what she looked like and got told off .......

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

TORPC — Wed, 12 Feb 2014 18:01:14 GMT

So you didnt get to 2^nd base then

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL — Wed, 12 Feb 2014 22:54:35 GMT

@Chris Pettitt
Thanks for the offer, Chris, but it sort of misses the point.... If we have to come to you for answers anyway, what's the point of the 'tool'? (Sorry Jess, but you are a tool!)
Actually, all I wanted to know was the cost of upgrading my phone service to Anytime. I've searched huge swathes of Plusnet webshite without finding out. I'm not making a formal enquiry in case somebody thinks I'm seriously considering it.
Best wishes
Chris

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Apprentice — Wed, 12 Feb 2014 23:15:56 GMT

Quote from: TORPC
So you didnt get to 2^nd base then

Is that in Leeds?

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL — Wed, 12 Feb 2014 23:57:04 GMT

All of your bases is mine.

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

TORPC — Thu, 13 Feb 2014 00:13:32 GMT

You sure bout that lmao

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

James — Thu, 13 Feb 2014 10:34:09 GMT

Quote from: ChrisL
@Chris Pettitt
Thanks for the offer, Chris, but it sort of misses the point.... If we have to come to you for answers anyway, what's the point of the 'tool'? (Sorry Jess, but you are a tool!)

It helps us find out where we are lacking in information, or if the information is there but hard to find.

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

peterb99 — Sun, 16 Feb 2014 20:50:20 GMT

I've only just come back to plusnet and I asked Jess one question.
The reply was exactly what I needed and saved me trying to find the information though the member centre. (I needed to know the connection settings as I'll be using my own router - I did think of just using the BT Openreach modem as a router but decided against it.)

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL — Sun, 16 Feb 2014 22:07:48 GMT

Quote from: spraxyt
I try to provide feedback when she fails.

Quote from: James
It helps us find out where we are lacking in information, or if the information is there but hard to find.

I do understand that Jess, like the rest of us, needs to learn as she goes along. I'm feeling a bit ashamed of my impatience now
Chris

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

LinnPlusnet — Mon, 17 Feb 2014 09:49:21 GMT

Hi ChrisL,
I'm sorry you weren't able to find the information you were looking for on our website. I can confirm that if you wished to add Talk Anytime to your current package then it would be an additional £5 a month. You can use the account change tool on the member centre to add this yourself.

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL — Mon, 17 Feb 2014 10:55:47 GMT

Thanks Linn. I rarely spend as much as £5 per month on landline calls, so I'll hold off making any change for now, but thanks for letting me know.
Best wishes
Chris

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Anotherone — Mon, 28 Jul 2014 16:15:05 GMT

The short answer to the question in the title is NO.

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

MauriceC — Mon, 28 Jul 2014 17:29:07 GMT

Another simple answer - not yet!