topic Re: View my usage feature in Plusnet Feedback

View my usage feature

dbmab2 — Sat, 08 Feb 2014 01:27:08 GMT

I have noticed that the useage feature no longer works on my account, I just get the sorry this is temperary out of use,it just me or are others missing this handy service...

Re: View my usage feature

TORPC — Sat, 08 Feb 2014 03:23:53 GMT

It is working for me

image hosting 30 mb
Have you tried clearing your browser cache ?

Re: View my usage feature

Mayfly — Sat, 08 Feb 2014 07:33:45 GMT

It's been finicky for months working for some and not others. Not sure they know why that is.

Re: View my usage feature

AndyH — Sat, 08 Feb 2014 10:27:26 GMT

I would only be concerned with it not working if you're not on an unlimited product.

Re: View my usage feature

spickering — Sat, 08 Feb 2014 10:33:25 GMT

Hi dbmab2
This is currently being looked at under Problem 76176, I have added your account to the list of affected customers.
Sorry for any issues that this may cause, I have also sent you a support ticket with some more information on there.
Stuart

Re: View my usage feature

dbmab2 — Sun, 09 Feb 2014 12:03:54 GMT

Stuart Thanks for your imput, sure it will get sorted soon...

Re: View my usage feature

dbmab2 — Fri, 14 Feb 2014 15:34:20 GMT

As the useage monitor as not recorded my useage fo 6 weeks now due to problem 76176 why cannot customers affected by this problem switch to the Plusnet unlimited £2.99 deal until you can fix "problem 76176 ?

Re: View my usage feature

Pettitto — Fri, 14 Feb 2014 15:51:58 GMT

If you give our Customer Options Team a call, there may be something they can do for you, if you are out of contract.
Unfortunately we aren't able to move all customers affected by this problem onto Unlimited on the new deal as we would essentially be placing a bunch of customers into new contracts without their consent, which we can't do.
All customers are welcome to discuss their options with the Customer Options Team on 0800 432 0200 though to see what we might be able to do for you.