https://community.plus.net/t5/Plusnet-Feedback/Thanks-for-the-good-service/m-p/1072990#M47685 Hi,<BR />Just a note to say thank you to the Plusnet Support team for the help when I lost my internet in the early hours of Wednesday morning.&nbsp; They did what they could without being given the information and support from Openreach (who listed 1/1/1753 as the fix date for the area fault!).&nbsp; They put up with me calling for updates, they treated me with respect and didn't read from a script.<BR />All in all, I wish more CS departments were as good as the one at Plusnet.<BR />Thank You <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Fri, 07 Feb 2014 20:40:01 GMT higgles 2014-02-07T20:40:01Z https://community.plus.net/t5/Plusnet-Feedback/Thanks-for-the-good-service/m-p/1072990#M47685 Hi,<BR />Just a note to say thank you to the Plusnet Support team for the help when I lost my internet in the early hours of Wednesday morning.&nbsp; They did what they could without being given the information and support from Openreach (who listed 1/1/1753 as the fix date for the area fault!).&nbsp; They put up with me calling for updates, they treated me with respect and didn't read from a script.<BR />All in all, I wish more CS departments were as good as the one at Plusnet.<BR />Thank You <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Fri, 07 Feb 2014 20:40:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Thanks-for-the-good-service/m-p/1072990#M47685 higgles 2014-02-07T20:40:01Z https://community.plus.net/t5/Plusnet-Feedback/Thanks-for-the-good-service/m-p/1072991#M47686 welcome to the forum higgles, glad you've had a good response <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Fri, 07 Feb 2014 21:05:40 GMT https://community.plus.net/t5/Plusnet-Feedback/Thanks-for-the-good-service/m-p/1072991#M47686 dvorak 2014-02-07T21:05:40Z