topic Re: Length of contract in Plusnet Feedback

Length of contract

Aion — Tue, 14 Jul 2009 13:23:53 GMT

Hi there, i've just moved to Plusnet Pro after having a terrible time with Sky Connect
I got my confirmation email just now and it says that it's an 18 month contract, yet I signed up to this reading Plusnet Pro is a 12 month contract.
Is the email wrong?
Website Says:
5. What's the contract length?
•Plusnet Value: 18 months
•Plusnet Pro: 12 months
Once the contract is up, both accounts revert to a monthly contract.

My email says:
Your PlusNet account details:
This is your account type, monthly subscription and contract length.
Broadband Product Plusnet Pro
Monthly Subscription £19.99
Contract 18 Months

Re: Length of contract

scootie — Tue, 14 Jul 2009 13:28:58 GMT

yep belive pro is 12 months. sure james will be along to give an offical responce.

Re: Length of contract

James — Tue, 14 Jul 2009 14:28:18 GMT

Hi there,
I'm afraid that I can't check the contract length until the account has been activated, but I suspect that this is just a problem with the email that has been sent out.
Please let me know once your account has been activated and I'll ensure that it's on a 12 month contract and not an 18 month one.

Re: Length of contract

Aion — Tue, 14 Jul 2009 14:33:24 GMT

Thanks for your help James, will get back to you soon

Re: Length of contract

EssexJoe85 — Sat, 18 Jul 2009 08:33:57 GMT

Just see this thread after making a similar comment in another thread
I have also just moved from sky connect and Pro is due to go live monday, have just noticed the 18 months length in my confirmation email.
Looks like ill also be in touch Monday to get that sorted!

Re: Length of contract

mal0z — Sat, 18 Jul 2009 08:59:58 GMT

James will sort you out on Monday I strongly suspect

Re: Length of contract

HairyMcbiker — Sat, 18 Jul 2009 09:50:50 GMT

Quote from: mal0z
James will sort you out on Monday

I think you mean he will have a look at the account

Re: Length of contract

mal0z — Sat, 18 Jul 2009 11:08:35 GMT

Yes sorry - that could be read two ways

Re: Length of contract

Mand — Sat, 18 Jul 2009 22:50:57 GMT

Hi guys,
Just to confirm this is definitely a content issue in the email, which is currently raised internally as a problem to get sorted.
You'll absolutely be on a 12 month contract within our systems.
Sorry for the confusion.

Re: Length of contract

VileReynard — Sat, 18 Jul 2009 23:40:51 GMT

If you just had one month contracts, like in days of yore, you wouldn't have these "email" problems.

Re: Length of contract

atbs1 — Sun, 19 Jul 2009 10:34:20 GMT

Whilst the content may be wrong - the problem is that someone did not (bother to) check the content, otherwise this would have been picked up.

Re: Length of contract

James — Sun, 19 Jul 2009 12:15:59 GMT

It's not a case of someone not bothering to checking the content.
The change of Pro from an 18 to 12 month contract change was one made extremely late in the release of the new product range. However, it should still be fixed.

Re: Length of contract

Diamond — Fri, 14 Aug 2009 21:12:26 GMT

Quote from: Crucibleofevil
If you just had one month contracts, like in days of yore, you wouldn't have these "email" problems.

Totally agree there Crucible, I am a one month at a time user, I will never be tied down to anything longer as it costs too much to get out when the goal posts are moved and they move quite quickly if you don't keep an eye on them.
I just viewed a video about one month, or no contract broadband, three providers were mentioned with PN being the one month, the other two being 0 and 3 month contracts, however when I checked PN's site, I could only find reference to a 1 month deal on the business section, have they stopped it for new residential customers?
Looking at the 18 month option, it seems I could have it very cheap for 3 months with a higher download limit than my current 3gb but because of my postcode, I would have to pay £6 a month more than those in a "desireable" trading place, even higher if I went for 12 months.
The one month contract was the main reason I joined this merry band.

Re: Length of contract

pierre_pierre — Fri, 14 Aug 2009 21:47:46 GMT

they dont make a big play of it, but after the initial 12/18 contract it reverts to one month, so a few of the inital people are over half way now

Re: Length of contract

Diamond — Sat, 15 Aug 2009 08:53:04 GMT

There was an option to enter with a one month rolling contract, which I took up and used my own router, my telephone is on the same basis (the only way I would agree to switch to them).
If PN reverts to a one month "CONTRACT" after end of initial contract, then they are different to the competetors who become completely "out of contract".How many of the initial people would still be here if it were not for the financial penalty incurred for premature ptermination of contract?

Re: Length of contract

Oldjim — Sat, 15 Aug 2009 09:26:56 GMT

That is not correct - all the competitors have a notice period, usually 30 days, and that is exactly the same as Plusnet after the initial 12/18 month contract.

Re: Length of contract

z0mb13e — Mon, 17 Aug 2009 14:54:46 GMT

I've had enough of 18month contracts. Its too long.
I was looking at the unlimited product as I am now using my Pro account for streaming a lot more as I have gotten rid of the TV in the lounge. Unfortunately the 18month contract is a deal breaker. 12month and I would have switched already.
15GB is now very little when looking at streaming HD TV programs.

Re: Length of contract

James — Mon, 17 Aug 2009 14:55:40 GMT

Hi,
As an existing customer you would be entitled to a 12 month contract rather than 18.

Re: Length of contract

Oldjim — Mon, 17 Aug 2009 15:15:57 GMT

Then it's about time this was changed
http://www.plus.net/support/broadband/products/faqs_and_guides/change_broadband.shtml#4

Quote
4. Does changing my product affect my contract length?
In most cases yes - it depends on the change you're wanting to make.
If you're on Plusnet Value, Plusnet Pro or Plusnet Unlimited
If you're on one of our current products (Plusnet Value, Plusnet Pro or Plusnet Unlimited) then you'll start a new contract if you downgrade your product, and keep your current contract if you upgrade.
* Plusnet Value: 18 month contract
* Plusnet Unlimited: 18 month contract
* Plusnet Pro: 12 month contract
Changing to Plusnet Value from Plusnet Pro or Plusnet Unlimited is a downgrade.
Changing to Plusnet Pro or Plusnet Unlimited from Plusnet Value is an upgrade.
Changing to Plusnet Pro from Plusnet Unlimited is a downgrade.
Changing to Plusnet Unlimited from Plusnet Pro is an upgrade.

Re: Length of contract

z0mb13e — Wed, 19 Aug 2009 14:17:04 GMT

So if I am on a monthly contract now I can upgrade to Unlimited without my current contract changing?

Quote
http://www.plus.net/support/broadband/products/faqs_and_guides/change_broadband.shtml#4
If you're on one of our current products (Plusnet Value, Plusnet Pro or Plusnet Unlimited) then you'll start a new contract if you downgrade your product, and keep your current contract if you upgrade.