topic Great Work in Plusnet Feedback

Great Work

mysticdz — Wed, 05 Feb 2014 14:30:55 GMT

I was with Sky for several years, my broadband speeds were pathetic, between 5pm - 11pm i was getting 100KBps at most, i was promised 6MBps and even at 2am i got 2MBps at most, i complained about it and always got told "you wont get any faster speeds in your area during peak times" so i believed them for a long time,
i decided to try Plusnet and i checked my speed during "peak time" and was hitting 3MBps at least, after just 1 day of being with Plusnet, compared to what i had these are amazing speeds, i usually had to avoid the internet between those hours and now i can actually use it and not want to pull my hair out.
amazing work, i made a great choice and i plan on staying with Plusnet for a long time!! keep it up ❤️

Re: Great Work

Pettitto — Wed, 05 Feb 2014 14:38:28 GMT

Hi mysticdz,
Welcome to Plusnet and the Community!
I'm happy to hear that you're having such great service from us - and long may that continue
We hope to see you around the forums

Re: Great Work

Kelly — Wed, 05 Feb 2014 15:05:19 GMT

I presume you mean 3Mbps? What was your estimate btw?

Re: Great Work

tijara33 — Wed, 05 Feb 2014 17:30:45 GMT

May I echo mysticdz's sentiments? Chris Pettitt arranged a BTOR engineer's visit within 24 hours of my reporting a fibre speed slow down & the engineer did a reset & replaced both the master socket & BT modem which were less than 18 months old.
The result........speeds restored & another very happy Plusnet customer!

Re: Great Work

mysticdz — Wed, 05 Feb 2014 20:07:20 GMT

Quote from: Kelly
I presume you mean 3Mbps? What was your estimate btw?

my current estimate is 7Mb but between 5pm and 11pm i always get a lot slower, Sky told me it was because of my area, so i expect slower speeds between those times, but with Sky it would take me hours to download a game or even buffering a 10 min YouTube video would be impossible until after 11pm.

Re: Great Work

Kelly — Wed, 05 Feb 2014 20:37:43 GMT

we'll have a look at that ad see what we can do. Dropping from a 7Mbps estimate to 3Mbps seems quite a bit!

Re: Great Work

mysticdz — Wed, 05 Feb 2014 21:00:40 GMT

it may be alot but compared to what i had i couldnt ask for any better xD
anything you can do will be awesome though

Re: Great Work

Apprentice — Wed, 05 Feb 2014 22:23:27 GMT

See what this says about your exchange with regard to VP capacity.

Re: Great Work

mysticdz — Wed, 05 Feb 2014 22:41:04 GMT

20CN VP capacity at this exchange is currently showing as Amber.
BT is reporting that some of the 20CN virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.
The ETA fix time is: Not provided by BT
Record last updated: 31 Jan 14

Re: Great Work

mysticdz — Thu, 06 Feb 2014 00:16:20 GMT

just to show the difference with speeds at different times
Today 22:26 919 kbps (115kB/s) 299 kbps (37.4kB/s)
Today 00:14 2703 kbps (338kB/s) 357 kbps (44.6kB/s)

but like i said, believe it or not, these speeds are amazingly better than i was getting before with Sky

Re: Great Work

Pettitto — Thu, 06 Feb 2014 09:11:35 GMT

Your line does look fine , from the face of it. As your exchange is 'Amber' it's likely that our suppliers need to add further capacity to ensure you're receiving the best speeds possible.
Looking at your exchange, we would expect the necessary work to be carried out over the coming weeks. I'm glad you're happy with the service so far though