https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071306#M47607 Why are response times so slow? I now have 2 tickets in progress that have not been looked at, approaching 3 weeks for one of them despite several promises it would be dealt with within 48 hrs?<BR /> Mon, 03 Feb 2014 23:38:29 GMT adheal79 2014-02-03T23:38:29Z https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071306#M47607 Why are response times so slow? I now have 2 tickets in progress that have not been looked at, approaching 3 weeks for one of them despite several promises it would be dealt with within 48 hrs?<BR /> Mon, 03 Feb 2014 23:38:29 GMT https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071306#M47607 adheal79 2014-02-03T23:38:29Z https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071307#M47608 Hi,<BR />Having looked at your account I can see that the tickets have now been closed. I will have one of our members of staff look into this as soon as possible and they will get back in touch with you shortly.<BR />Apologies for the delay and any inconvenience caused. Tue, 04 Feb 2014 10:06:36 GMT https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071307#M47608 LinnPlusnet 2014-02-04T10:06:36Z https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071308#M47609 My colleague has had a look into your account and the issue has been resolved. You should be able to start viewing channels in the next couple of hours.<BR />If there are any other issues don't hesitate to let me know. Tue, 04 Feb 2014 12:22:07 GMT https://community.plus.net/t5/Plusnet-Feedback/Support-team-responses/m-p/1071308#M47609 LinnPlusnet 2014-02-04T12:22:07Z