topic Re: Incorrect information on Home Phone Control Panel in Plusnet Feedback

Incorrect information on Home Phone Control Panel

longedge — Thu, 30 Jan 2014 12:28:13 GMT

In my "Home Phone Control Panel" account summary it says:-
"Free:
141, 1471, 1471 call return, 1471 call erasure"
There is also a link to the "Call Features Guide" page. On that page it says:-
"† Returning a call through 1471 costs 15p, in addition to any applicable call charges."
I know from past experience that 1471 call return is not free so it shouldn't say that it is in the account summary.

Re: Incorrect information on Home Phone Control Panel

pwatson — Thu, 30 Jan 2014 12:31:34 GMT

Already discussed here and acknowledged (finally!) as something that needs fixing

Re: Incorrect information on Home Phone Control Panel

longedge — Thu, 30 Jan 2014 13:12:03 GMT

Yes I hadn't seen that one and reading it made me laugh "The facility is included free but using it chargeable" ;D.
I last raised this a long time before that post. IIRC it was acknowledge then as inaccurate but it hasn't been changed yet.